Support Manager - Surgery

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Flexible working

Health & wellbeing hours

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Band 5 Support Manager to work across Salford Royal Hospital, Fairfield General Hospital, Rochdale Infirmary and Royal Oldham Hospital. You will support daily operational needs, drive performance against access standards and clinic throughput, and manage administrative staff as directed.

The role requires cross-site coverage and a focus on safe, high-quality patient care.

Qualifications

• Experience in operational healthcare management.
• Strong data analysis and performance monitoring skills.
• Ability to coordinate staff across multiple sites.
• Effective communication with multidisciplinary teams.

Responsibilities

• Support day-to-day operational service requirements across selected services.
• Assist with achieving key performance indicators related to access standards and activity.
• Oversee HR processes including rota coordination and training compliance.
• Track patient pathways, delays, and respond to complaints to ensure patient-centered care.
• Build relationships across teams and support service development.
• Analyse performance and demand data to drive improvements.
• Support governance, risk management, and policy compliance.
• Assist with budget management and resource use.

Skills

Operational management

Data analysis

Team leadership

Healthcare administration

Job description

An exciting opportunity has arisen for a Band 5 Support Manager at the Northern Care Alliance (NCA) to join our Surgical Team. You will work across Salford Royal Hospital, Fairfield General Hospital, Rochdale Infirmary, Royal Oldham Hospital

Clinical groups cover the NCA sites so you will be required to travel between all hospital & Satellite sites.

As a Support Manager you will support the day to day operational service requirements across a number of selected services and assist the Operations Lead Manager in ensuring the Clinical Service Unit meets its key performance indicators in relation to access standards, activity and line management of administrative staff where indicated.

The Support Manager plays a key role in the day-to-day operational management of clinical services, supporting delivery of safe, effective, and high-quality patient care.

Operational Management

Support the Operations Lead in running services, including outpatient clinics, theatre lists, patient flow, and waiting lists.

Performance & Targets

Monitor and support delivery of key targets such as RTT and cancer pathways, including validation, tracking patients, and escalating delays.

Workforce Management

Oversee medical staffing processes including rota coordination, attendance, sickness monitoring, mandatory training compliance, and HR processes.

Patient Pathway & Experience

Track patient journeys, manage delays, respond to complaints (PALS/incidents), and ensure patient-centred care.

Communication & Collaboration

Build strong relationships across multidisciplinary teams, communicate effectively at all levels, and support service development.

Data & Analysis

Analyse complex performance, capacity, and demand data to inform decision-making and drive service improvements.

Service Improvement & Governance

Support quality improvement initiatives (e.g. PDSA cycles), clinical governance, risk management, and policy compliance.

Financial & Resource Management

Assist with budget management, cost improvement plans, and ensure efficient use of resources and capacity.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.

For further details / informal visits contact: Name: Sophie Weaver Job title: Senior Manager Email address: [e-mail]

65136

or

Joanne Blood

Deputy CDO

[e-mail]

Ext: 64332