Support manager

Ambis Resourcing; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A growing ERP software leader in the UK is seeking an ERP Support Manager to lead the support team and enhance overall service delivery. Ideal candidates should have strong application support management skills with ERP experience, particularly in stock and warehousing. This hybrid role requires presence in the Coventry office twice a month, offering clear progression routes and a high-performance team environment.

Qualifications

• Strong background in application support management and team leadership.
• Experience with ERP systems is highly desirable, especially in distribution, stock, and warehousing.
• Ability to manage queues and service delivery across multiple support tiers.

Responsibilities

• Management of the ERP support team and ownership of the support queue (1st, 2nd, and 3rd line).
• Participation in appraisal, interviewing, and training schedules.
• Roster management and ensuring effective resource planning.
• Collaborate with the Operations Director and other stakeholders to improve service delivery.

Skills

Application support management

Team leadership

Stakeholder communication

Queue management

Job description

Overview

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working.

This role enables you to lead an ERP support team and manage the overall service delivery. You will be responsible for applying strong application support management practices and running the support queue across first, second, and third line teams. A background in ERP is ideal, particularly in Distribution, stock and warehousing, but broad application support management experience will be considered.

You will report to the Operations Director and help ensure the team remains high-performing with limited staff turnover. This is a new role designed to shoulder responsibility from the Operations Director.

You will need to be in the Coventry office twice per month.

Responsibilities

• Management of the ERP support team and ownership of the support queue (1st, 2nd, and 3rd line).
• Participation in appraisal, interviewing, and training schedules.
• Roster management and ensuring effective resource planning.
• Collaborate with the Operations Director and other stakeholders to improve service delivery.

Qualifications and Requirements

• Strong background in application support management and team leadership.
• Experience with ERP systems is highly desirable, especially in distribution, stock, and warehousing.
• Ability to manage queues and service delivery across multiple support tiers.
• Excellent stakeholder communication and people management skills.

Location and Hours

Coventry office presence required twice per month. Hybrid working arrangements are available as part of the role.