Support Assistant

Portsmouth City Council; Portsmouth; On-site; GBP 14,000 - 18,000; Full time

Job summary

Portsmouth City Council is seeking a caring and reliable Support Assistant for its sheltered housing scheme at St Johns Court. You will provide day-to-day support to residents, help maintain independence, liaise with care professionals and family members, and promote social activities.

This role is 22.5 hours per week on a rota basis, including mornings and evenings, with potential cover at other schemes. DBS checks and Right to Work in the UK are required.

Qualifications

• You will be a caring and reliable individual with strong communication skills, a professional approach and a passion for supporting others.
• Comfortable working both independently and within a team, you'll be flexible, adaptable and confident dealing with a range of situations.
• Basic IT, literacy and numeracy skills are essential.
• Ability to provide practical support to residents and undertake moving and handling tasks where required.

Responsibilities

• Providing day-to-day support to residents in sheltered housing.
• Liaising with care professionals and family members.
• Maintaining support records.
• Assisting with meal services and promoting social activities.
• Helping to ensure the safety and security of the scheme.
• Work with the Scheme Manager to deliver a high standard of resident support.

Skills

Communication skills

Compassionate

Independent/adaptable

Team player

Job description

Your new role

If you're caring, professional and enjoy building positive relationships with people, we'd love to hear from you. Join us in delivering exceptional support to residents in a rewarding and varied role.

We are looking for a caring and reliable Support Assistant to join our sheltered housing team at St Johns Court, one of Portsmouth City Council's Category 2.5 Sheltered Housing Schemes. Working alongside the Scheme Manager, you will provide day-to-day support to residents, helping them maintain their independence and wellbeing. Duties include responding to residents' needs, liaising with care professionals and family members, maintaining support records, assisting with meal services, promoting social activities, and helping to ensure the safety and security of the scheme. This is a varied role that requires compassion, resilience and the ability to work independently when required.

The position is for 22.5 hours per week on a rota basis, Monday to Sunday, including Bank Holidays, with shifts between 7.00am and 10.00pm. Flexibility is essential, as you may occasionally be required to work at other sheltered housing schemes and cover staff absence to ensure continuity of service.

Who is the person summary:

You will be a caring and reliable individual with strong communication skills, a professional approach and a passion for supporting others. Comfortable working both independently and within a team, you'll be flexible, adaptable and confident dealing with a range of situations. Basic IT, literacy and numeracy skills are essential, as is the ability to provide practical support to residents and undertake moving and handling tasks where required.

For full details, please review 'who is the person' on the job profile below attached.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

Please ensure that you read the job profile for full details on the post. This role is based at St Johns Court, please ensure you can fulfil this prior to submitting your application. This role works on a 2 week rota Monday to Sunday, both days and evenings details on which to be confirmed on appointment.

We are not able to offer sponsorship for this position.

Interview date: 3rd September 2026

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your personal statement on the application.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures.

Disclosure and Barring Service (DBS) at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.

You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles.

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.