Support Engineering Lead – Scale AI for Clinicians (Equity)

Heidi; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental cover

Learning budget (£700)

Wellness allowance (£100/month)

Home office budget (£500)

Parental leave (26 weeks primary)

Parental leave (18 weeks secondary)

Fertility support

Work from anywhere (4 weeks/year)

Equity

Job summary

Heidi is seeking a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems, triage issues, and convert signals into durable product improvements. You’ll lead by example, coach engineers, and build robust rituals, runbooks, and tooling to reduce toil and raise investigation quality.

You will collaborate with Customer Support, Customer Success, Product, and core Engineering to resolve issues quickly, improve SLAs, and make Heidi more reliable at scale, with a

Job description

Heidi is seeking a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems, triage issues, and convert signals into durable product improvements. You’ll lead by example, coach engineers, and build robust rituals, runbooks, and tooling to reduce toil and raise investigation quality.

You will collaborate with Customer Support, Customer Success, Product, and core Engineering to resolve issues quickly, improve SLAs, and make Heidi more reliable at scale, with a