Support Engineer — Live Ops & AI Automation (Remote)

Unitary; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hours and location

Competitive salary and equity package

Occupational pension

Generous paid parental leave

Generous paid sick leave

Annual budget for professional development

Annual budget for health and wellness

Team offsites to London or other destinations

Job summary

A growing startup in the UK is seeking a Support Engineer to maintain and optimize their AI-powered Virtual Agents. The ideal candidate will ensure operational excellence by resolving technical issues and improving internal processes. This role requires a proactive mindset and the ability to communicate effectively across teams. Benefits include flexible working hours, competitive salary, and development budgets. The successful candidate will participate in a 24/7 on-call support rotation.

Qualifications

• Experience supporting live production systems is essential.
• Proactive approach to problem solving is highly valued.
• Effective communication skills with technical and non-technical colleagues.

Responsibilities

• Keep live customer Virtual Agents running smoothly.
• Triage problems and coordinate resolutions.
• Contribute to internal tooling and automation.

Skills

Support live production systems

Debugging and troubleshooting

Writing production code in Python

Incident triage and response

Clear communication

Tools

Grafana

Prometheus

Temporal

Job description

A growing startup in the UK is seeking a Support Engineer to maintain and optimize their AI-powered Virtual Agents. The ideal candidate will ensure operational excellence by resolving technical issues and improving internal processes. This role requires a proactive mindset and the ability to communicate effectively across teams. Benefits include flexible working hours, competitive salary, and development budgets. The successful candidate will participate in a 24/7 on-call support rotation.