Support Engineer III, Cross Border Shopping Tech

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Support Engineer to enhance operational efficiency and drive innovation. In this dynamic role, you will tackle deployment challenges, automate processes, and collaborate with a talented team of developers. Your problem-solving skills and technical expertise will be crucial in identifying and resolving operational issues. This position offers an exciting opportunity to grow within a fast-paced environment while contributing to the success of a global leader in e-commerce. If you thrive in a collaborative setting and are passionate about delivering exceptional customer experiences, this role is for you.

Qualifications

• 2+ years of software development or technical support experience.
• Strong ability to learn technical concepts quickly.

Responsibilities

• Own deployments, automation, and scaling of software services.
• Collaborate with the development team to resolve operational issues.

Skills

Technical Support

Problem Solving

Communication Skills

Java

Education

Bachelor's degree in Engineering

Job description

We are looking for a Support Engineer who will own deployments, automation, scaling, and solving operations with software services. This includes identifying and resolving issues, automating and improving repetitive processes, and collaborating closely with the development team to identify operational needs. You will become familiar with our system architecture while developing solutions for our customers and services. You’ll drive prioritization of operational issues and scaling requirements to support the wider organization. You will work with a team of software developers who will help you grow and learn from you.

Successful candidates should:

• Have the ability to learn technical concepts quickly with a strong sense of urgency.
• Be enthusiastic about working in a fast-paced, rapidly changing environment.
• Be a creative problem solver, passionate about innovation and customer experience.
• Possess strong written and oral communication skills.
• Be able to work with minimal supervision and handle ambiguity.

Key job responsibilities

• 2+ years of software development or technical support experience.
• Bachelor's degree in engineering or equivalent.
• Experience troubleshooting, operational excellence, and debugging technical systems.
• Experience in Java.

A day in the life

• Mitigate policy engine, software risks, shepherd risks.
• Resolve deployment failures with the help of the development team.
• Conduct SOP-based standard arc launches.
• Implement ticket reduction plans.
• Write scripts or simple automation jobs.

About the team

Cross Border Shopping Tech builds and tests technology that extends Amazon's footprint to new countries by offering the best Amazon experience with reliable delivery, extensive selection, and localized convenience. We enable Amazon's presence in new international markets, allowing consumers in new regions to discover and buy products online, and providing local and international sellers a vital channel for their products. Join us on this exciting journey!