Support Engineer III, AGS, Cross Border Shopping Tech

Amazon; London; On-site; GBP 40,000 - 75,000; Full time

Job summary

Join a dynamic team as a Support Engineer, where you'll tackle deployment challenges and automate processes in a fast-paced environment. This role offers the chance to work closely with talented software developers, enhancing your skills while contributing to innovative solutions. You'll be pivotal in ensuring operational excellence and improving customer experiences through technology. If you're passionate about problem-solving and thrive in a collaborative setting, this is an exciting opportunity to make a significant impact within a leading global organization.

Qualifications

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Resolve deployment failures with the assistance of the dev team.
• Write scripts or simple automation jobs.

Skills

Problem Solving

Communication Skills

Java

Unix

Scripting

Education

Bachelor's degree in engineering

Tools

REST web services

XML

JSON

Job description

We are looking for a Support Engineer who will own deployments, automation, scaling, and solving operations with software services. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems while developing solutions for our customers and services. You’ll drive prioritization of operational issues and scaling requirements in support of the wider organization. You will get the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you).

Successful candidates should:

• Have the ability to learn technical concepts quickly with a strong sense of urgency
• Have enthusiasm for working in a fast-paced, rapidly changing environment
• Be a creative problem solver, passionate about innovation and customer experience
• Have strong written and oral communication skills
• Can deal with ambiguity and work with minimal supervision

Key job responsibilities

1. 2+ years of software development or technical support experience
2. Bachelor's degree in engineering or equivalent
3. Experience troubleshooting, operational excellence, and debugging technical systems
4. Experience in Java

A day in the life

• Mitigate policy engine, software risks, shepherd risks
• Resolve deployment failures with the assistance of the dev team
• Follow SOP-based standard arc launches
• Implement ticket reduction plans
• Write scripts or simple automation jobs

About the team

Cross Border Shopping Tech builds and tests technology that extends Amazon's footprint to new countries by offering the best-in-class delivery experience, selection, and convenience localized for our customers. We enable Amazon to enter new international marketplaces and provide opportunities for consumers in new regions to find, discover, and buy anything online, while allowing local and international sellers to use Amazon as an indispensable sales channel. This is an exciting opportunity to be part of this journey!

Additional qualifications

• Experience troubleshooting and debugging technical systems
• Experience with Unix
• Scripting experience in modern programming languages
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting and maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

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