Support Engineer II, Global Maintenance Automation Platform (MAP)

Amazon.com, Inc.; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Support Engineer to join their global Operational Excellence team. This role offers an exciting opportunity to work with cutting-edge automation and machine learning systems, contributing to the transformation of operational processes. You will be responsible for testing and deploying software solutions, managing support tickets, and enhancing existing processes. If you are passionate about technology and eager to work in a dynamic environment with top engineers, this position is perfect for you. Join a diverse and inclusive workplace where your contributions will help shape the future of automation in one of the largest fulfillment networks in the world.

Qualifications

• 2+ years of experience in software development or technical support.
• Bachelor's degree in engineering or equivalent required.

Responsibilities

• Review and test software solutions to ensure they are error-free.
• Deploy software solutions to production facilities, remotely or on-site.
• Manage trouble tickets and maintain products and systems.

Skills

Software Development

Technical Support

Troubleshooting

Debugging

Scripting

Unix

Education

Bachelor's Degree in Engineering

Tools

SCADA

AWS Services

OEE

Job description

Support Engineer II, Global Maintenance Automation Platform (MAP)

Billions of data are read continuously from sensors and actuators, transformed and presented to the teams that make Amazon the world’s largest Reliability Maintenance Engineering (RME) enterprise.

Do you want to know how we do it and contribute to making it even better? Join our team!

Amazon is looking for a Support Engineer to be part of our global Operational Excellence team. The team deploys, supports, and maintains software solutions that link our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.

This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world’s largest fulfillment networks.

Key Job Responsibilities

As a Support Engineer within the Global MAP OE team you will:

1. Review and test software solutions and new functionalities to ensure they are 100% error-free and ready for production.
2. Deploy software solutions to our production facilities, remotely or on-site.
3. Be part of the network that supports our customers 24/7.
4. Manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools.
5. Maintain products and systems and perform change management activities using existing documentation or with support from peers.
6. Identify improvements to existing support processes and contribute to support documentation updates and creation.

About the Team

The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.

BASIC QUALIFICATIONS

1. 2+ years of software development or technical support experience.
2. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
3. Bachelor's degree in engineering or equivalent.
4. Experience troubleshooting and debugging technical systems.
5. Experience in Unix.
6. Experience scripting in modern programming languages.

PREFERRED QUALIFICATIONS

1. Industrial Automation.
2. Control systems.
3. SCADA.
4. OEE.
5. AWS services.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.