Support Engineer , Global Maintenance Automation Platform (MAP)

Amazon; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Support Engineer to join their global Operational Excellence team. This role offers the chance to work with cutting-edge automation and machine learning systems, contributing to the future of Industry 4.0. You will be responsible for reviewing and testing software solutions, deploying them to production, and providing 24/7 support to customers. If you have a background in engineering and experience in industrial automation, this role presents a unique opportunity to work alongside leading engineers in a dynamic and innovative environment.

Qualifications

• Bachelor's degree in engineering or equivalent required.
• Experience with Industrial Automation systems is essential.

Responsibilities

• Review and test software solutions for production readiness.
• Deploy software solutions to production facilities.
• Support customers 24/7 as part of the support network.

Skills

Troubleshooting and debugging skills

Scripting skills in modern programming languages

Experience with Unix

Experience supporting software development for Industrial Automation

Education

Bachelor's degree in engineering or equivalent

Tools

SCADA systems

PLC

HMI

AWS services

Job description

Support Engineer, Global Maintenance Automation Platform (MAP)

Amazon Manchester, England, United Kingdom

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Support Engineer, Global Maintenance Automation Platform (MAP)

Amazon Manchester, England, United Kingdom

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Description

Billions of data are read continuously from sensors and actuators, transformed, and presented to the teams that make Amazon the world’s largest Reliability Maintenance Engineering (RME) enterprise.

Do you want to learn how we do it and contribute to making it even better? Join our team!

Amazon is looking for a Support Engineer to be part of our global Operational Excellence team.

The team deploys, supports, and maintains software solutions that connect our low-level automation systems with the cloud, advancing Industry 4.0 and improving the Overall Equipment Effectiveness of our installations.

This is a fantastic opportunity to work with industry-leading engineers and help shape the future of automation and machine learning systems within one of the world’s largest fulfillment networks.

Key job responsibilities

• Review and test software solutions and new functionalities to ensure they are error-free and ready for production.
• Deploy software solutions to production facilities, remotely or on-site.
• Support our customers 24/7 as part of the support network.
• Manage trouble tickets through resolution or escalation using documentation, procedures, and tools.
• Maintain products and systems, perform change management activities, and update support documentation.
• Identify improvements to support processes and contribute to documentation updates.

About The Team

The Maintenance Automation Platform (MAP) Team ensures that machine-generated data leads to automated, proactive, and predictive maintenance actions. Our goal is to mature and unify core software tools into a comprehensive Maintenance Automation Platform.

Basic Qualifications

• Bachelor's degree in engineering or equivalent.
• Experience supporting software development for Industrial Automation (PLC, SCADA, HMI).
• Flexible work schedule, including weekends, nights, and holidays.
• Troubleshooting and debugging skills for technical systems.
• Experience with Unix.
• Scripting skills in modern programming languages.

Preferred Qualifications

• Experience as a Control Systems Engineer or Automation Engineer.
• Deep knowledge of SCADA systems, OEE systems, and AWS services.

Amazon is an equal opportunity employer committed to diversity. We value your experience and skills and are dedicated to protecting your privacy and data security. For accommodations during the application process, visit our website for more information.