Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

VirtueTech Recruitment Group; London; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A leading financial firm in London is seeking a Support Engineer to enhance their infrastructure experience. The ideal candidate will manage IT support requests, oversee user permissions, and contribute to technical projects while fostering career growth in a dynamic environment.

Qualifications

• Experience with Windows and Linux environments.
• Knowledge of network protocols such as IP, DHCP, DNS.
• Hands-on experience setting up and troubleshooting user devices.

Responsibilities

• Manage the IT ticketing system and resolve support requests.
• Oversee user access and application licensing via Office 365.
• Monitor systems and proactively identify potential issues.

Skills

Troubleshooting

User Support

Problem Solving

Linux

Networking Concepts

Education

Bachelor's in Information Technology

Tools

Office 365

Active Directory

Mobile Device Management

Cisco Switches

Microsoft SQL Server

Job description

Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

1 day ago Be among the first 25 applicants

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Senior Recruitment Consultant at VirtueTech Recruitment

Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

One of my financial clients is seeking a Support Engineer to work with them and they are aiming for this person to develop out there infrastructure experience further within the firm (the desirable skills are things to learn!). You will report directly to the Infrastructure Manager and serve as the first point of contact for both internal users experiencing IT issues and clients using the firm’s proprietary web application. This is your opportunity to join a forward-thinking, innovative financial firm where you have the chance to develop your career further!

The Support Engineer will be responsible for effectively managing the IT ticketing system and ensuring that support requests are resolved within defined Service Level Agreements (SLAs). Key duties include overseeing user access and application licensing across various platforms, including Office 365 and Active Directory. The role involves setting up user devices such as laptops, iPhones, and Android devices, as well as performing occasional hardware upgrades—such as increasing memory or storage on laptops.

Additionally, the Support Engineer will monitor company systems using designated tools to proactively identify and address potential issues. The role may also involve contributing to technical projects as required.

Details of this Support Engineer role:

Paying up to £45,000 + Bonus + Benefits

Closest station is Covent Garden

Hybrid working. 3-4 days per week in the office

• Installed, configured, and troubleshot Windows client operating systems.
• Performed setup, upgrades, and diagnostics on desktop and laptop systems.
• Gained hands-on experience working with Linux-based environments.
• Possess foundational knowledge of networking concepts, including IP addressing, DHCP, and DNS.
• Managed user accounts and permissions within Office 365 and Active Directory.
• Configured and managed mobile devices using Mobile Device Management (MDM) tools such as Microsoft Intune.
• Some experience using Microsoft Azure or other cloud provider
• Experience with managing Linux Server systems
• Experience managing and configuring Cisco Switches
• Experience managing Firewalls
• Some experience with managing Microsoft SQL server
• Some familiarity with a virtualisation platform such as VMWare or Hyper-V

If you are interested in a Support Engineer role, please send your CV ASAP via this advert or to [e-mail]

Support Engineer | Financial Services – Support Engineer | £45000 + Bonus + Benefits | Hybrid, LDN

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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