Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

VirtueTech Recruitment Group; London; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A leading financial services firm in London is seeking a Support Engineer to enhance their IT infrastructure. In this hybrid role, you will be the first point of contact for internal users and clients, managing IT support requests and ensuring efficient operations. Ideal candidates will have strong troubleshooting skills across Windows and Linux systems, alongside a robust understanding of networking principles.

Qualifications

• Experience with troubleshooting and managing Windows and Linux environments.
• Familiarity with networking concepts like IP addressing, DHCP, and DNS.
• Hands-on experience with Office 365 and Active Directory management.

Responsibilities

• Manage and resolve IT support tickets within defined SLAs.
• Oversee user access and application licensing for various platforms.
• Monitor systems to proactively identify and solve potential issues.

Skills

Troubleshooting

Networking

User Support

Windows

Linux

Active Directory

Mobile Device Management

Education

Relevant IT Degree or Certification

Tools

Microsoft Intune

Cisco Switches

Microsoft Azure

VMWare or Hyper-V

Job description

Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

One of my financial clients is seeking a Support Engineer to work with them. The role offers an opportunity to develop infrastructure experience within a forward-thinking financial firm. You will report directly to the Infrastructure Manager and serve as the first point of contact for internal users and clients using the firm's proprietary web application.

The Support Engineer will manage the IT ticketing system, ensuring support requests are resolved within SLAs. Responsibilities include overseeing user access and application licensing across platforms like Office 365 and Active Directory, setting up user devices, and performing hardware upgrades.

The role also involves monitoring company systems to proactively identify issues and contributing to technical projects as needed.

Details of this Support Engineer role:

• Salary up to £45,000 + Bonus + Benefits
• Closest station: Covent Garden
• Hybrid working: 3-4 days in the office

Key responsibilities include:

• Configuring and troubleshooting Windows operating systems
• Setting up and diagnosing desktop/laptop systems
• Experience with Linux environments
• Knowledge of networking concepts (IP, DHCP, DNS)
• Managing user accounts in Office 365 and Active Directory
• Managing mobile devices with MDM tools like Microsoft Intune
• Experience with cloud platforms like Microsoft Azure
• Managing Linux Server systems
• Configuring Cisco Switches and Firewalls
• Managing Microsoft SQL Server
• Experience with virtualization platforms like VMWare or Hyper-V

If interested, please send your CV via this advert or to [e-mail].

Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Information Services

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