Support Engineer

Morgan Jones; Ramsgate; On-site; GBP 24,000; Full time

Job summary

Join a dynamic client as a Support Engineer, where your problem-solving skills and passion for helping others will shine. This role involves troubleshooting software issues, ensuring customer satisfaction, and providing excellent service. With a focus on creativity and personal growth, this innovative firm offers a supportive environment that values fresh ideas. If you have a sociable nature and a willingness to learn, this position could be your next rewarding career step. Don't miss out on the chance to make a real impact!

Benefits

28 days of annual leave

Annual salary review

Performance-based bonus

Qualifications

• Willingness to learn new skills and adapt.
• Strong communication to explain technical concepts.

Responsibilities

• Troubleshoot software issues and provide customer support.
• Ensure customer satisfaction as the first point of contact.

Skills

Problem-solving mindset

Excellent communication skills

Customer-centric attitude

IT knowledge

Troubleshooting skills

Job description

Job Description

Job Title: Support Engineer

Location: Ramsgate, Kent

Salary: £24,000 per annum

Hours: Monday - Friday, 9:00 am - 5:30 pm

Perks & Benefits:

• 28 days of annual leave, plus additional Christmas leave
• Annual salary review
• Performance-based bonus

Are you a problem solver with a passion for helping others?

We are recruiting a Support Engineer for a dynamic client. If you enjoy solving technical issues, explaining complex information simply, and providing excellent customer service, this role could be perfect for you.

Your Role:

As the first point of contact, you will troubleshoot software issues, answer queries, and ensure customer satisfaction. Eagerness to learn and resourcefulness are key, even if you don’t have all the answers initially.

Note: Occasional out-of-hours support may be required.

What You'll Bring:

• Willingness to learn new skills
• Problem-solving mindset
• Excellent communication skills to explain technical concepts
• Customer-centric attitude
• IT knowledge (beneficial)
• Troubleshooting skills
• Reliability in attendance and responses

What We’re Looking For:

• Sociable & empathetic nature
• Strong communication skills
• Team-oriented mindset

Why Join Us?

Our client fosters a culture of creativity, flexibility, and innovation. They value personal growth and fresh ideas. If you’re seeking a rewarding career, this is the place for you.

Not all requirements?

No problem! A positive attitude and willingness to learn are what matter most.

How to Apply:

If interested, apply today! We look forward to meeting you.

Morgan Jones is committed to diversity and inclusion. All qualified applicants will be considered without discrimination.

About Morgan Jones:

We act as an employment agency. By applying, you accept our Terms & Conditions and policies.

If you haven’t heard back within 72 hours, please assume unsuccessful application.

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