Support Engineer

JR United Kingdom; Filton; On-site; GBP 35,000 - 55,000; Full time

Job summary

JR United Kingdom is seeking an experienced Industrial Automation Support Engineer to join their ShopFloor Support Team in Filton. The role involves providing technical support for manufacturing critical applications, utilizing expertise in MES/MOM technology and engaging in problem-solving communication with stakeholders. Ideal candidates will have strong orchestration skills in automation solutions and troubleshooting, ensuring solutions meet operational standards.

Benefits

Competitive salary packages

Pension scheme

Health care

Life assurance

Access to extensive training resources

Discounts within the Tata network

Qualifications

• Experience with MES/MOM technology.
• Knowledge of PLC, SCADA, and HMI systems.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical guidance and support to team members.
• Communicate with stakeholders for updates and customer satisfaction.
• Maintain support documentation to high quality.

Skills

MES/MOM technology

Aveva/Wonderware Intouch

COTS Manufacturing IT applications

Factory Automation integration

PLC, SCADA, sensors knowledge

ITIL processes knowledge

Communication skills

ServiceNow working experience

Job description

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If you need support in completing the application or if you require a different format of this document, please get in touch with at [emailprotected] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Job Type: Permanent

Location: Broughton/Filton (WFO-Onsite)

Ready to utilize your experience as aIndustrial Automation Support Engineer.

We have the perfect role for you.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Opportunity to work for one of the Big 4 Professional Services firm
• Senior Role giving opportunities for career profile growth
• Opportunity to work with cutting edge technology like AI & Data

The Role

As a Industrial Automation Engineer you will join the ShopFloor Support Team and be part of team supporting manufacturing critical applications.

Key responsibilities:

• Work closely with overall support team to understand issues and provide solutions within the defined time frame.
• Provide technical guidance and support to team members.
• Effectively Communicate with key stakeholders to provide regular updates and ensure customer satisfaction is maintained.
• Work on providing permanent solution to recurring issues
• Provide permanent solutions to application performance issues.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
• Creation and distribution of knowledge and information with other team members and the company

Your Profile

Key experience:

• Experience with MES/MOM technology.
• Aveva/Wonderware Intouch with PLC, SCADA, HMI knowledge
• Machine Integration added advantage
• Good understanding of COTS Manufacturing IT applications
• Integration of Factory Automation layer with MES
• Excellent verbal and written communication skills – the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Knowledge of Machine Integration through OPC and various interfacing protocols.
• Knowledge of PLC, SCADA, sensors and IIOT devices, Aveva Wonderware intouch.
• Knowledge of ITIL processes is good to have
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [emailprotected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Application Process

Online application > 2. Technical round > 3. Managerial discussion > 4. HR discussion.

Next Steps

Due to the high volume of applications, we are unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online.