Support Engineer

Quell; Cambridge; On-site; GBP 28,000 - 38,000; Full time

Job summary

Quell is seeking a Support Engineer to join a compact, autonomous team in the North Uttlesford/Greater Cambridge area. The role focuses on supporting deployments, building and managing infrastructure, and monitoring performance for customer use.

Ideal candidates are new or recent graduates with a STEM background, strong communication skills and a willingness to learn quickly across cloud platforms like AWS and Linux-based systems.

Qualifications

• A strong STEM degree with 2:1 or higher in maths, physics, engineering or CS.
• Excellent communication and ability to engage external stakeholders.
• Capable of working independently and taking responsibility.
• Willingness to learn new technologies to support various projects.

Responsibilities

• Support customer deployments by building out and managing infrastructure.
• Monitor performance, respond to issues and assist clients with our products.
• Contribute to roll-out and deployment using cutting-edge technology.

Skills

Communication

Independent working

Learning agility

Stakeholder engagement

Education

2:1 STEM degree

Tools

AWS

Prometheus

Linux

Networking

Job description

About the Company

Quell is a British defence and security AI technology start-up developing solutions to counter drone, vehicle, and human threats across the military, civilian and CNI sectors.

We are looking for Support Engineers to join our growing team, working with our cutting-edge technology to support roll-out and deployment to our customers. Support Engineers are responsible for supporting our customer deployments through building out and managing infrastructure, monitoring performance, responding to issues and supporting our clients to use our products.

As part of a small team, you will have a high degree of autonomy and be able to work independently towards common team objectives. You will quickly be given responsibility and are also likely to be involved in multiple projects concurrently.

To be successful, candidates should:

• Have a good academic background (2:1 or above) in a STEM subject, such as maths, physics, engineering, or computer science,
• Have excellent communication skills and be comfortable talking to external stakeholders,
• Be capable of working independently,
• Be able to learn new technologies and skills quickly to support our wide range of projects.

In addition, ideal candidates would also:

• Have experience working with cloud platforms such as Amazon Web Services
• Have experience working with monitoring platforms such as Prometheus
• Have familiarity with computer networking,
• Have experience using Linux
• Have strong organisational skills.

This list of ideal qualities is NOT a hard requirement, and an ability and enthusiasm to learn new technologies and skills quickly will be looked upon as favourably as experience. We will provide all necessary training in our technologies and products and as such, this role is ideally suited to new and recent graduates.

Details

• Location: Based in North Uttlesford / Greater Cambridge area, this role is full-time on-site at the company offices
• Five days a week
• Full UK driving licence required. If this isn't held, candidates will need to commit to obtaining within 6 months of their start date
• Applicants must be fully eligible to work in the UK without restriction, time limit, or the need for current or future sponsorship.