Support & Deployment Specilaist

FOBA; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the print industry is seeking a Technical Support & Deployment Specialist to join their remote team. The role involves troubleshooting complex technical issues, deploying software solutions, and providing customer training. Candidates should have a Bachelor's degree and relevant experience in technical support or print production.

Qualifications

• 3+ years of experience in technical support or deployment.
• Proven expertise with case management tools.
• Strong knowledge of PDF workflows and print production processes.

Responsibilities

• Handling advanced customer issues and troubleshooting.
• Planning and executing complex software deployments.
• Delivering customer training and post-deployment support.

Skills

Troubleshooting

Technical Support

Collaboration

Documentation

Education

Bachelor’s degree in software, engineering, or print production

Tools

ServiceMax

Job description

Are you...

Looking to use your troubleshooting skills?

Interested in developing your career in the print industry?

Looking for a friendly and supportive team?

If so, read on!

Veralto’s Product Quality and Innovation companies help our customers safeguard everyday essentials by protecting the food supply chain, enabling the delivery of verified pharmaceuticals, and ensuring product quality, freshness, and consistency. You’ll be joining a dynamic team!

The Role

The Technical Support & Deployment Specialist is responsible for deploying and supporting Esko’s Phoenix and Griffin solutions, resolving complex technical issues, and ensuring customers achieve maximum value and efficiency from our software.

This position is part of the Print Optimization & Planning team and is a remote role (you need to be based in the UK, Italy, or Spain).

Typical Day

• Handling advanced customer issues passed on from frontline support
• Troubleshooting technical issues with Phoenix and Griffin across diverse environments
• Collaborating with R&D on bugs or product improvements
• Planning and executing complex Phoenix deployments, including integrations
• Delivering customer training and post-deployment support
• Maintaining accurate documentation and case records
• Working cross-functionally with Presales, Product, and Operations teams

Minimum Requirements

• Bachelor’s degree or equivalent experience in software, engineering, or print production
• 3+ years of experience in technical support, prepress, or deployment within the printing or packaging sector
• Proven expertise with ServiceMax or similar case management tools
• Experience deploying print production, MIS, or planning software in customer environments
• Strong working knowledge of PDF workflows, XML, JDF, or print production processes

Esko is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re safeguarding the world’s most vital resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

#LI-RC1 #LI-remote

We do not accept unsolicited assistance from headhunters or recruitment firms for any of our job openings. Resumes or profiles submitted without a valid, signed search agreement will be deemed the property of Veralto, and no fee will be paid if the candidate is hired because of such unsolicited referrals.