Support Consultant

Jago Consultants; Eastleigh; On-site; GBP 45,000 - 55,000; Full time

Job summary

Jago Consultants in the United Kingdom is seeking a dedicated Support Consultant to support and grow within our commercial ERP software business. The role offers a clear path from first-line support to consulting, with salary potential surpassing 50k as you progress.

You'll benefit from industry-leading ERP training and hands-on experience across ERP modules and SQL. Daily duties include communicating with clients, taking calls, and logging service issues to help optimise client systems.

Qualifications

• Strong communication skills and ability to explain software applications.
• Taking phone calls from clients and troubleshooting.
• Logging service calls and supporting data/documents.

Responsibilities

• Taking phone calls from clients and troubleshooting
• Logging service calls into priority documents
• Assisting with ERP training and client support

Skills

Communication

Troubleshooting

Client support

ERP knowledge

Job description

My client is an established ERP Software Development and integration company that sells, develops and supports priority ERP across Europe, Australia, Israel and the US. Being over 30 years old, with over 1000 international customers, their experience allows them to help both small companies taking their first steps in the ERP arena, as well as medium and large companies, wishing to replace their cumbersome legacy systems.

They are on the hunt for a dedicated Support Consultant to drive their Commerical business management software. They are looking for someone who is eager to learn and progress from support to consulting, which will boost your salary to 50k+. The new starter will benefit from industry leading training in ERP.

This is a challenging yet rewarding role and the client will help develop your skills in ERP and SQL as you will be dealing with many areas of software consulting.

Requirements

• Strong communication skills & ability to explain software applications
• Taking phone calls from clients and troubleshooting
• Logging service calls into copy of priority documents