Support & Community Champion

Forest; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that is transforming urban mobility with sustainable shared ebikes. As a Support & Community Champion, you'll engage with customers to ensure they have the best experience possible. This role is perfect for a friendly communicator eager to learn and grow in a dynamic environment. With flexible working hours and exciting perks like free bike rides and generous holiday allowances, this is an opportunity to be part of a mission-driven team dedicated to making cities greener. If you have a passion for customer service and a knack for problem-solving, we want to hear from you!

Benefits

Free Forest bike rides

25 days holiday + bank holidays

Health Insurance Cashplan

Annual personal development budget

Birthday off

Enhanced Parental Leave

Regular Socials

Qualifications

• Entry-level role with 1-2 years of customer service experience.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Act as the voice of Forest, assisting customers via various channels.
• Collect and share feedback for operational improvements.

Skills

Excellent communication

Proactive problem-solving

Tech-savvy

Emotional intelligence

Attention to detail

Education

1-2 years of customer service experience

Job description

A Bit About Forest

We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer all users 10 minutes of free cycling every day. Our mission is to help cities move greener—and we’re growing fast.

A Bit About The Role

We're on the hunt for a friendly, hardworking, and all-around great communicator who cares passionately about delivering top-notch experiences to our users. As our Support & Community Champion, you'll be the eyes and ears of Forest, answering all their questions and resolving any issues via phone, email, or live chat. We hate robotic conversations, so we keep things warm and bubbly - just like you!

Hours & Location:

Hours: Monday to Friday 1pm-9pm

Location: Remote in the UK

Your key responsibilities include:

• Being the voice of Forest to new and existing customers via email, phone call, and live chat.
• Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology.
• Proactively reaching out to customers who may require support by analysing live journeys.
• Completing background tasks such as identify verifications, damage reports, ending abandoned rides and other tasks.
• Supporting the Head of Support & Community with any ad-hoc tasks.
• Reporting and flagging any bugs immediately to the correct team.
• Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything.
  
  

Who you are:

• You have 1-2 years of experience (this is an entry-level role) and are eager to learn and kick-start your career.
• You're an excellent communicator both written and verbal.
• You’re proactive you don’t wait for problems, you prevent the problems.
• You're Tech Savvy and can learn new systems and software quickly.
• You can work independently as well as part of a team and can adapt quickly to any situation.
• You have great emotional intelligence - you can relate to anybody, especially with frustrated people.
• You have impeccable attention to detail and are well-organised.
• You know how to have a laugh and have fun! (who says work has to be boring).
• You're flexible with your working hours and can accommodate overtime opportunities.
  
  

Bonuses but not essential:

• You've previously worked in a B2C customer service role.
• You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service.
  
  

What You’ll Get In Return

Free Forest bike rides if you’re based in London

25 days holiday + bank holidays

???? Health Insurance Cashplan

Annual personal development budget

Birthday off

Enhanced Parental Leave

Regular Socials

Equal opportunities

Forest is an equal opportunities employer. We invest in diversity, assure equality and promote expression. We do not accept any form of harassment, bias or discrimination towards applicants and employees.

Want to create a greener future with us? Join us, and Let's reForest the world together!