Support & Community Champion Support & Community · London ·

Human Forest; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Support & Community Champion, um exzellente Benutzererfahrungen zu bieten. In dieser spannenden Rolle werden Sie der Hauptansprechpartner für unsere Nutzer sein, ihre Fragen beantworten und Probleme lösen. Sie tragen aktiv zur Verbesserung unserer Dienstleistungen bei und fördern eine positive, freundliche Kommunikation. Wenn Sie leidenschaftlich daran interessiert sind, eine nachhaltige Zukunft zu gestalten, und über hervorragende Kommunikationsfähigkeiten verfügen, ist diese Gelegenheit perfekt für Sie.

Benefits

Kostenlose Forest-Fahrradfahrten in London

25 Tage Urlaub plus Feiertage

Gesundheitsversicherung

Jährliches Budget für persönliche Entwicklung

Geburtstagsurlaub

Erweiterte Elternzeit

Regelmäßige soziale Veranstaltungen

Qualifications

• 1-2 Jahre Erfahrung im Kundenservice, bereit zu lernen.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Vertretung von Forest gegenüber Kunden durch verschiedene Kommunikationskanäle.
• Proaktive Unterstützung der Kunden durch Analyse von Live-Fahrten.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Technische Affinität

Emotionale Intelligenz

Detailorientierung

Job description

A bit about Forest

We’re Forest, London's most sustainable shared ebike operator, providing eco-friendly transportation options in the city. We aim to bridge affordability and sustainability, offering users 10 minutes of free cycling daily through advertising revenue. Our mission is to promote greener cities, and we are rapidly expanding.

A bit about the role

We are seeking a friendly, hardworking, and communicative individual who is passionate about delivering excellent user experiences. As our Support & Community Champion, you will be the primary contact for our users, addressing their questions and resolving issues via phone, email, or live chat. We value warm, engaging conversations over robotic responses.

Hours & Location:

Hours: Monday to Friday, 1pm-9pm

Location: Remote in the UK

Your key responsibilities include:

• Representing Forest to customers through email, phone, and live chat communication.
• Gathering and sharing customer feedback to help improve our services, products, and technology.
• Proactively reaching out to support customers by analyzing live journeys.
• Completing background tasks such as identity verification, damage reports, ending abandoned rides, etc.
• Supporting the Head of Support & Community with ad-hoc tasks.
• Reporting bugs promptly to the relevant teams.
• Contributing to our culture and tone of voice, and providing fresh perspectives.

Who you are:

• Have 1-2 years of experience (entry-level), eager to learn and develop your career.
• Excellent written and verbal communication skills.
• Proactive, with a problem-prevention mindset.
• Tech-savvy, quick to learn new systems and software.
• Able to work independently and as part of a team, adaptable to different situations.
• Possess strong emotional intelligence, especially in dealing with frustrated users.
• Detail-oriented and well-organized.
• Enthusiastic, with a positive attitude and a sense of fun.
• Flexible with working hours and open to overtime.

Nice-to-haves:

• Experience in a B2C customer service role.
• Experience collaborating with other teams (Tech, Marketing, Operations) to resolve issues.

What you’ll get in return

Free Forest bike rides in London

25 days holiday plus bank holidays

Health Insurance Cashplan

Annual personal development budget

Birthday leave

Enhanced Parental Leave

Regular social events

Equal opportunities

Forest is committed to diversity and inclusion. We promote equality and do not tolerate harassment, bias, or discrimination of any kind.

Join us to create a greener future. Let’s reForest the world together!