SUPPORT ASSISTANT A

City of Toronto; Scarborough; On-site; Full time

Job summary

Join a leading organization dedicated to housing stability in Scarborough as a Support Assistant A. This full-time role involves managing administrative operations within the Housing Secretariat, focusing on eviction prevention and housing security. You will coordinate various documentation processes, ensure service delivery standards, and provide support in data management and reporting. The ideal candidate will have extensive office administration experience, strong organizational skills, and a commitment to customer service.

Qualifications

• Considerable office administration experience at a senior level.
• Experience with data management and accounting principles.
• Extensive experience with software packages.

Responsibilities

• Manage and coordinate administrative operations for the program.
• Prepare and analyze data for reporting and budgeting.
• Ensure compliance with corporate policies and procedures.

Skills

Organizational Skills

Time Management

Communication

Problem-Solving

Customer Service

Education

Senior Office Administration Experience

Experience with Administrative Systems

Experience with Microsoft Office Suite

Experience with Financial Systems

Tools

Microsoft Office Suite

SAP

Job description

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Division & Section: Housing Secretariat, Housing Stability Services

Work Location: 1530 Markham Road, Scarborough (in-person, not hybrid/remote)

Job Type & Duration: Full-time, Permanent Vacancy

Hourly Rate: $38.58 - $42.26

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1
Posting Period:14-May-2025to 02-Jun-2025

Are you driven to make tangible impacts towards housing security for vulnerable Torontonians, and want to play an integral role in contributing to the City's HousingTO Action Plan? If this sounds like you, we encourage you to come join our growing team in the Housing Secretariat Division'sEviction Prevention in the Community (EPIC)program.EPICbuilds on the City's commitment to expand preventative approaches to homelessness by assistingvulnerable households facing imminent risk of eviction to prevent the loss of housing and avert homelessness.

Reporting to the Manager, the Support Assistant A is responsible for the management, co-ordination and delivery of administrative operations. The focus of the role is to support program operations in areas such as data collection, analysis and reporting, various accounting functions, policy & procedure development, stakeholders' engagement, and program evaluation.

Major Responsibilities

• Performs specialized administrative tasks, including preparation, investigation, research, review, reconciliation, control and co-ordination of various documentation and processes.
• Assists with operational programs/functions.
• Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing. Identifies and recommends modifications and oversees implementation of changes.
• Ensures and checks the preparation and processing of documents in accordance with appropriate Corporate and/or Divisional policies and applicable legislation.
• Reviews and prepares reports on various accounting functions, including personnel/payroll, accounts payable, and contracts. Reconciles, deposits/issues accounts, cash and statements – such as petty cash, Pcard expenditures.
• Administers, prepares, processes and composes documents, statistical summaries and reports.
• Reviews existing administrative procedures and systems and develops innovative and effective processes for greater efficiency while adhering to City policies and guidelines.
• Prepares calculations and analysis of data. Compiles data for forecasting/budgeting.
• Provides work direction, coordination, training and guidance to assigned staff.
• Operates computers utilizing and manipulating a variety of software packages.
• Prepares and/or presents presentation materials.
• Provides information and guidance to all levels of staff, politicians, the public, agencies, and other levels of government, orally or in writing.
• Prepares, organizes and stores documents in both paper and digital formats.
• Co-ordinates meetings, events and schedules.
• Takes/transcribes minutes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Considerable office administration experience at a senior level within a team environment.
• Considerable experience with administrative systems, relating to data management, budget and accounting principles and techniques such as accounts payable, and reconciliation of petty cash/P-card expenditures.
• Extensive experience with a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, MS Access and PowerPoint) and Outlook.
• Experience using a financial system, such as the SAP financial system.
• Considerable experience in developing and implementing administrative work procedures and systems.
  

You must also have:

• Excellent organizational and time management skills, with the ability to perform in a high volume, high stress environment.
• Ability to communicate effectively both verbally and in writing with politicians, the public, and all levels of staff.
• Ability to identify and analyze problems or inefficiencies and develop effective solutions.
• Ability to meet deadlines and deal with conflicting priorities and work demands.
• Ability to deal with confidential materials and matters.
• An understanding of issues of housing and homelessness, as well as the services provided by the Housing Secretariat Division.
• Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
• Good knowledge and understanding of City’s By-Laws, policies and procedures with respect to purchasing, accounting, accounts payable, accounts receivable and financial reporting.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .