Support Assistant

Midlothian Council; Hertford; On-site; GBP 29,000 - 30,000; Full time

Job summary

Midlothian Council is seeking a Senior Support Assistant in Dalkeith to provide clerical support within the Children, Young People & Partnerships directorate. The role requires literacy and numeracy competency, strong keyboard skills and the ability to work to deadlines in a busy office environment.

The post is permanent, full-time, 36 hours per week, located at 11 St Andrew Street. Salary is £29,191–£30,187 per year, with typical council salary progression.

Qualifications

• Evidence of competency in literacy and numeracy with minimum standard grades 3 in Maths and English or equivalent.
• SVQ 2 or equivalent is an acceptable alternative.
• Experience in word processing and standard PC software packages is essential.

Skills

Literacy & Numeracy

Interpersonal skills

Time management

Multitasking / coordination

Word processing / PC software

Education

SVQ 2 or equivalent

Tools

Microsoft Office

Job description

Senior Support Assistant - MID07726

Location: Dalkeith, Midlothian

Salary: £29,191-30,187 per year

Contract Type: Permanent

Hours: Full-time

Posted: 7 hours ago

Job Description

Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English or equivalent is essential. (SVQ 2 or equivalent is an acceptable alternative). Some practical experience or demonstration of competency in the use of word processing and standard PC software packages is also essential.

Experience:

• Reception experience is desirable.
• Awareness of the work undertaken by Justice Services
• Demonstrable competency in keyboard and clerical skills are also required; SVQ 2 or equivalent is an acceptable alternative.
• Experience in a similar office environment, with a working knowledge of modern office equipment is desirable.

To be competent in the role the Jobholder must have good interpersonal skills and knowledge of the various systems and software including Microsoft packages. S/he must also have previous experience of working to strict deadlines, co-ordinating and completing multiple tasks.

Important Dates

• Closing Date: Wednesday 7th October 2026
• Interview Dates: Tuesday 20th & Wednesday 21st October 2026

Job Details

• Position Title: Senior Support Assistant
• Directorate: Children, Young People & Partnerships
• Location: 11 St Andrew Street
• Contract Status: Permanent
• Hours of Work: 36 hours per week
• Weeks per Year: 52

Please note that it is Midlothian Council's policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £29,181.58 per annum.

Requirements

This role requires Level 1 Disclosure Clearance. The fee for this Disclosure check will be met by you and receipt of the subsequent certificate will be required prior to commencement.

Once you have submitted your application and this has been processed, you will be notified by email from Disclosure Scotland that your certificate is available to view. After viewing, you may share this with your employer. The certificate is only available for 14 days from the first day you view it. If you do not grant access before it is removed, a new application will be necessary, incurring additional costs.

If you have spent more than 3 months working or living outside the UK in the last 5 years, you will also be required to present a copy of an overseas criminal record check. Details for applying can be found on the website.

Additional Information

If you have difficulty applying or accessing documents, or if you require reasonable adjustments due to a disability, please email [e-mail] and include the post reference number.

Midlothian Council is undergoing a period of transformation to improve service delivery. Some existing employees will be offered suitable alternative employment within the Council. Internal candidates in such situations may be interviewed before the wider pool, possibly causing a slight delay in application outcomes. Thank you for your patience.

If you are a trainee in a Midlothian Council Training Programme, have a disability, or are a care-experienced young person who was previously a looked-after child, you are eligible for a guaranteed interview if you meet the essential criteria.