Support Assistant

Fife Council; Buckhaven; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Employee Benefits including discounts

Job summary

Fife Council in Buckhaven is seeking a Business Support Assistant to join the Business Support Service, providing administrative and customer support to Justice Social Work. You will help maintain computer systems, input data, process mail, schedule meetings and handle enquiries.

The role requires good organisational skills, accuracy and confidentiality, with duties including filing, minute taking, reception duties and teamwork to deliver high-quality services to customers and stakeholders.

Qualifications

• Experience in an office environment and using computer applications for admin tasks.
• Ability to maintain accurate records and confidentiality.
• Strong communication and time management skills.

Responsibilities

• Maintain computer systems and records, data input and word processing.
• Prepare and distribute documents, minute taking and scheduling meetings.
• Handle telephone and email enquiries, processing mail and scanning documents.
• Provide front-line customer support including reception duties.
• Support records management, information systems and general office administration.

Skills

Microsoft Office

Data input

Reception duties

Organisational skills

Customer service

Communication

Team player

Record keeping

Education

National 4 / SVQ1 / O Grades

Tools

Microsoft Office

Records management systems

Job description

Proposed Interview Date: Wednesday 2 September 2026

Closing Date: Sunday 23 August 2026

Contract Type: Temporary for 2 years

Salary: FC3 £25,604.23 - £26,786.83

Working Pattern: 36 hours per week

Location: Buckhaven Burgh Chambers with occasional cover at Kirkcaldy Town House

Job Details

We are looking for a motivated Business Support Assistant to join our team and provide a full range of administrative and customer support service. You will play an important role in ensuring the smooth and efficient operation of the service by supporting colleagues, managers and customers.

This Business Support Assistant post sits within the Business Support Service and provides support to Justice Social Work Service.

Your duties will include maintaining computer systems and records, data input, word processing, preparing and distributing documents, minute taking, scheduling meetings and appointments, handling telephone and email enquiries, processing mail, scanning and filing documents, and providing front-line customer support, which includes reception duties. You will also assist with records management, information systems, financial processing and general office administration.

The role requires excellent organisational skills and the ability to manage a varied workload while maintaining accuracy and confidentiality. You will be part of a supportive team committed to delivering high-quality services to customers and stakeholders.

The Person

We are looking for someone who has experience of working in an office environment and using current computer applications to carry out a range of administrative duties. You should possess:

• National 4, SVQ1, 3 Standard Grades/O Grades or equivalent qualification.
• Experience of using Microsoft Office and other computer-based systems to maintain records and produce documents.
• Experience of creating, formatting and updating documents.
• Attention to detail and the ability to maintain accurate records.
• Effective time management and organisational skills.
• Experience of maintaining confidentiality.
• Customer service skills with the ability to communicate effectively, both verbally and in writing.
• The ability to work as part of a team and build positive working relationships.
• A commitment to providing a regular, reliable and customer-focused service.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail [e-mail].
• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here.

For further information please contact: Jacqui Conroy, Lead Officer - [e-mail]