Support Assistant

TN United Kingdom; Birkenhead; On-site; GBP 25,000; Full time

Job summary

A leading housing association is seeking a Support Assistant to ensure the safety and wellbeing of customers in supported housing. The role involves assisting with various needs, managing risks, and preparing rooms for new occupants. Ideal candidates will have experience in customer-facing roles and an understanding of supporting vulnerable individuals. Join a committed team dedicated to making a significant impact in the community.

Benefits

Competitive Pay

Pension

Holidays

Flexible Working

Personal Development

Qualifications

• Experience working with vulnerable client groups.
• Experience in structured support within housing or social care.

Responsibilities

• Assist in planning and delivering support and move-on plans.
• Manage risks and support regular reviews.
• Motivate customers towards outcomes and life skills.

Skills

Customer Service

Support for Vulnerable People

Tools

Microsoft Office

Job description

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Job Details

• Job Title: Support Assistant
• Contract Type: Permanent
• Salary: £24,627 per annum
• Working Hours: 37.5 per week
• Working Pattern: Day/Evening shifts over a 5-week rota, including weekends and bank holidays
• Location: Rose Brae Hostel, Birkenhead

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. Riverside recruits based on potential, not just skills and experience. We encourage applications even if you don't meet all the essential criteria.

The Role

You will be key in the day-to-day running of supported housing services. We do not run care homes, so personal care is not required. Your focus will be on ensuring safety and wellbeing, supporting customers with various needs, and handling incidents appropriately. When customers leave, you'll prepare their rooms for the next occupant. We do not provide personal care or medication.

About You

• Experience working with people in a customer-facing environment
• Understanding of supporting vulnerable people, possibly including lived experience of homelessness or addiction

Why Riverside?

We are a housing association dedicated to improving communities. With over 75,000 homes across the UK, we work in areas like homelessness, social care, employment, and retirement living. Benefits include competitive pay, pension, holidays, flexible working, personal development, and more.

Diversity and Inclusion

We value diversity and foster an inclusive workplace. Riverside is a Disability Confident Employer with a Guaranteed Interview Scheme for applicants with disabilities, meeting minimum role requirements.

Role Profile

Using Psychologically Informed and Trauma Informed Care approaches, you will:

• Assist in planning and delivering support and move-on plans
• Manage risks and support regular reviews
• Motivate customers towards outcomes and life skills
• Support with tenancy matters, employment, education, and community resources
• Help customers become tenancy-ready and financially independent
• Monitor healthcare needs and support medication management
• Maintain accurate digital records
• Encourage customer involvement and group activities

Support Service Delivery

• Support referral processes
• Assist with housing management, income collection, and tenancy support
• Maintain a safe environment, report repairs and safety concerns
• Prepare rooms for new customers
• Handle challenging situations sensitively
• Follow safeguarding procedures and escalate risks
• Build local partnerships for holistic support
• Perform administrative and operational duties, including financial systems
• Respond to enquiries via phone and reception

Other Information

• Flexibility in working hours
• Use of Lone Worker system as needed
• Adherence to policies on safety, safeguarding, GDPR, and dignity at work
• Participation in team meetings and training
• Additional duties as assigned by line management

Person Specification

Essential

• Experience with vulnerable client groups
• Experience in structured support within housing or social care
• Proficiency in Microsoft Office (Word, Excel) and willingness to learn IT systems