Business Systems Support Manager

QA; Leeds; On-site; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Annual leave 27 days

Holiday scheme

Medicash plan

Private medical insurance

Employee assistance

Discount hub

Development days

Charity days

Pension

Early Friday finish

Job summary

QA is seeking a Business Systems Support Manager in the UK to lead a team of Support Analysts and oversee critical business application systems and reporting solutions. You will work proactively to resolve incidents and improve service delivery.

Key responsibilities include coaching staff, prioritising workload, and ensuring SLAs/KPIs are met. The role involves managing data in SQL and leveraging learning systems. A degree in IT or equivalent experience is required.

Qualifications

• Experience in a business system administration/management role.
• Experience leading a team of business system administrators/analysts.
• IT support experience in an IT applications/Business Systems based role.
• Experience managing and maintaining data.
• Knowledge of SQL or HTML or .NET.
• Degree level education or equivalent IT experience.

Responsibilities

• Manage a team of Business Systems Support Analysts.
• Prioritise workload across the team.
• Coach and mentor analysts.
• SLA and KPI mentoring and reporting.
• Administer business applications and learning systems; incl. management of users, programmes and course content.
• Handle fault and service calls from the customer base; resolve or escalate as needed.
• Work with IT Service Delivery to meet/exceed customer KPIs.
• Identify recurring problems and report to the Business Systems Support Manager.
• Extract, manage and maintain data in SQL databases and line of business applications.

Skills

Business systems admin

Team leadership

IT application support

Data management

Tech trend awareness

SQL / HTML / .NET

Education

Bachelor’s degree in IT

Job description

About The Role

About the role:

As a Business Systems Support Manager you will be responsible for managing a team of Support Analysts. You will also provide support for key business application systems and reporting solutions, working proactively to solve support incidents.

Key Responsibilities

• Responsible for managing a team of Business Systems Support Analysts
• Prioritise workload across the team
• Coaching and mentoring analysts
• SLA and KPI mentoring and reporting
• Undertake administration of business application and learning systems; incl. management of users, programmes and course content
• Receive fault and request calls from the customer base and service calls - resolve on point of contact or escalating when necessary
• Work within the IT support team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs
• Work proactively to manage and administer business systems, and solve support incidents
• Identify recurring problems and report these to the Business Systems Support Manager
• Extract, manage and maintain data held in SQL databases and line of business applications

Your Experience

• Experience working in a business system administration/management role
• Experience leading a team of business system administrators/analysts
• IT Support Experience in a IT Applications/Business Systems based role
• Managing and maintaining data
• Knowledge of new technology developments within the business
• Knowledge of SQL or other development technology such as HTML or .NET
• Knowledge of customer care and SLAs
• Educated at degree level or equivalent working experience in IT

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor‑led training, Self‑paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/