Support Analyst

GlobalLogic; City Of London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model

Private healthcare

Pension scheme

Job summary

GlobalLogic, a Hitachi Group Company, seeking an experienced Support Analyst / Customer Service Analyst for a key client project focusing on data analysis and support. You will be fluent in French and English, both written and spoken, ideally to A2/B1 certified.

The role emphasizes reading and documenting real-time incidents, coordinating across workflows in a fast-paced setting, and applying strong web-research skills to interpret trends.

Qualifications

• Excellent communication in French and English (read/write)
• Keen attention to detail
• 1 year technical support or problem solving experience preferred, not necessary

Responsibilities

• Read, write and format Real Time Incidents; keep Maps Data current
• Coordinate between multiple workflows in a fast-paced environment
• Strong web-research to identify patterns and trends
• Record findings with notes and appropriate software
• Maintain written communication with stakeholders

Skills

French & English

Web research

Attention to detail

Self-motivated

Adaptable

QGIS

Tech support

Education

Graduate ideally

Job description

We are GlobalLogic, a Hitachi Group Company and leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise - we help our clients imagine what's possible and accelerate their transition into tomorrow's digital businesses.

We are seeking an experienced and motivated Support Analyst / Customer Service Analyst for one of our key clients projects for data analysis and support. You will be fluent French speaking and both written and verbal, ideally to A2/B1 certified

Job Responsibilities:-

• Should be able to read, write provided text in recommended format within this role for Real Time Incidents; Project ensures Maps Data is current and up to date per real time
• Strong in French & English Grammar: Articulation, Sentence Structure
• Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
• Strong Web-Research ability ie analyzing and interpreting patterns and trends
• Recording findings by taking written notes and using appropriate software

Skills ideally required:-

• Excellent Communication Skills in both French and English (Read, Write, email etiquette )
• Skilled researcher and comfortable using a variety of online sources in various languages
• Keen attention to detail
• Self-motivated
• QGIS skills are preferable
• 1 year technical support and/or other problem solving experience preferred, not necessary. Familiar with IT systems
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks
• Adaptable and able to learn new projects and processes
• Good judgment and decision making capability
• Team player

Educational background:

Graduate ideally

Customer service background (Communications team), but not necessary

At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies to \"build the exceptional\" and be fit for purpose in the 21 st century. We hire based on personality, potential, and enthusiasm to make a difference, then we give you the tools and skills you need to follow your own path

Why work at GlobalLogic. Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives.

Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theater trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.