Supply Operations Lead

LoopMe; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Bonus

Hybrid working (3 days in office)

25 days annual leave

Work-from-anywhere 1 month

Annual Wellness Day

Health plan options

Cycle to work scheme

Pension

Gives Back Day

Learning & development support

Job summary

LoopMe is seeking an experienced Senior Supply Operations professional to own the technical integration and daily health of publisher partnerships across SDK, oRTB and VAST. You will manage onboarding, post-launch support, and revenue optimization with a global team spanning London, Krakow and Dnipro.

You will work with Supply BD & AM, Product and Engineering to translate publisher needs into scalable technical solutions, documenting fixes and driving process improvements as the publisher base

Qualifications

• 4+ years in programmatic advertising, adtech or revenue operations in a technical or operational role.
• Solid working knowledge of SSPs, SDKs, in-app and web supply integrations, and oRTB, with troubleshooting methods.
• Demonstrated ability to diagnose and resolve supply issues independently and know when to escalate.
• Comfort with performance data and pulling/interpreting insights (SQL or equivalent a plus).

Responsibilities

• Onboard new supply partners end to end across oRTB, VAST, TAM, Nimbus, pre bid, including setup and go-live.
• Own post-launch integration health and revenue optimisation within defined SLAs.
• Monitor and maintain technical integrations with SSPs and adtech partners; spot problems early.
• Investigate and resolve issues across ad rendering, IVT, fraud and delivery; identify root causes.
• Use supply performance data to identify trends, diagnose issues and drive revenue growth.
• Serve as first point of contact for supply escalations; inform partners and stakeholders through resolution.
• Collaborate with Supply BD & AM, Product and Engineering to translate publisher needs into solutions.
• Document learnings; develop repeatable runbooks and scale onboarding/support processes.
• Mentor junior colleagues as the team grows.

Skills

Programmatic advertising

Adtech / Revenue ops

SSPs & SDKs

Troubleshooting

Data analysis (SQL)

Stakeholder communication

Self-directed

Job description

The opportunity

About LoopMe

LoopMe is an AI company solving one of advertising's hardest problems: making brand advertising actually measurable — and making it perform. Our platform runs patented machine learning models across billions of consumer signals in real time, optimising campaigns toward outcomes like purchase intent, brand lift, and foot traffic rather than proxy metrics like clicks. The result is 2–5x better performance than industry benchmarks, at scale.

We operate a high-load programmatic infrastructure — processing millions of ad requests per second with sub-200ms response times globally. This isn't a layer on top of someone else's stack; it's built from the ground up, in-house, by the team you'd be joining. Founded in 2012 and headquartered in London, we now have 400+ people across 19 cities and have sustained 40% revenue CAGR since 2018. The problems here are real, the ownership is genuine, and the scale is significant. Our most recent employee engagement survey rated us 4.1 out of 5 — find out why on our Careers page.

This is a hands-on, individual contributor role at the centre of LoopMe's global supply operations. You'll own the technical integration and day-to-day operational health of a portfolio of publishers across SDK, oRTB and VAST — from onboarding through to post-launch troubleshooting and revenue optimisation.

You'll work alongside a Supply Operations team spanning London, Krakow and Dnipro, and partner closely with Supply BD & AM, Product and Engineering. Following LoopMe's acquisition of Chartboost, you'll also help extend our supply operations capabilities into gaming and mobile app markets.

This role reports to the Senior Supply Operations Manager. It has no direct reports today, but is a deliberate step toward team leadership: as you build depth across the supply stack, there's a clear path to mentoring and eventually managing others.

What you'll do

• Onboard new supply partners end to end across oRTB, VAST, TAM, Nimbus, pre bid — running the technical setup, testing and go-live for publishers in your portfolio
• Own post-launch integration health and revenue optimisation for your accounts, working to defined SLAs
• Monitor and maintain technical integrations with SSPs and adtech partners, spotting problems before partners do
• Investigate and resolve issues across ad rendering, discrepancies, signals, IVT, fraud and delivery — getting to root cause rather than a workaround
• Use supply performance data to surface trends, diagnose issues and recommend changes that grow revenue
• Act as a first point of contact for supply escalations, keeping partners and internal stakeholders clearly informed through to resolution
• Partner with Supply BD & AM, Product and Engineering to translate publisher needs into workable technical solutions
• Document what you learn — turning fixes and one-off investigations into repeatable runbooks the wider team can use
• Help improve onboarding and support processes as our publisher base scales, and mentor less experienced colleagues as the team grows

What you’ll bring

Essential

• 4+ years in programmatic advertising, adtech or revenue operations, in a technical or operational role
• Solid working knowledge of SSPs, SDKs, in-app and web supply integrations, and oRTB — and the troubleshooting methods that go with them
• A track record of diagnosing and resolving technical supply issues independently, and knowing when to elevate
• Comfort working with performance data — able to pull, interrogate and draw actionable conclusions from it (SQL or equivalent is a plus)
• Clear communication with both technical and non-technical stakeholders, including external partners
• Self-directed and organised — able to prioritise a portfolio of partners without close supervision

Nice to have

• Experience with CTV supply integrations
• Exposure to gaming or mobile app supply
• Familiarity with IVT and fraud detection, ad rendering discrepancies or signal quality investigation
• Experience improving or documenting onboarding processes for a growing publisher portfolio
• Experience mentoring junior colleagues

What we can offer

• Bonus
• Hybrid working; meaning you'll spend 3 days a week in our Farringdon office
• 25 days annual leave, plus the Bank Holidays
• 1 month work-from-anywhere
• Annual Wellness Day
• Health Shield; a cash-back health plan for things like dental, optical, physio and wellbeing
• Access to Thrive; accessible mental health support all in one app
• Cycle to work scheme
• Pension
• LoopMe Gives Back Day
• Learning & development support, including internal mobility and bi-annual promotion cycles