Supply Chain Manager, Eu Relay Operations Center (Roc), Ops Tech Integration (Oti)

Amazon Uk Services Ltd.; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

Amazon Uk Services Ltd. is seeking a highly skilled EU ROC Ops Tech Integration Manager to drive end-to-end tech integration initiatives for ROC, shaping product direction with Tech and WW partners while ensuring EU requirements are met.

You will own feature intake, scoping, development, deployment, and post-launch tracking, delivering measurable KPIs and collaborating with global stakeholders across Disruption Management, ROCaaS, Inbound, and Fleet.

Qualifications

• Bachelor's degree.

Responsibilities

• Own end-to-end program lifecycle for tech integration initiatives across ROC, from intake to post-launch tracking.
• Coordinate deployment plans (including A/B testing) and ensure operational readiness for product changes.
• Influence long-term product vision by partnering with Tech and WW stakeholders and representing EU requirements.
• Create, track, and report KPIs that measure product health and highlight improvements.
• Prototype in-house tech/AI solutions to address operational needs.
• Support product expansion and onboarding of new customers and programs.
• Write narratives (6-pagers, PR/FAQs) and present to directors and VPs.
• Solve ambiguous problems, identify risks, and escalate with good judgment.

Skills

Program management

Data-driven decision making

Stakeholder management

Written communication

Verbal communication

Cross-functional collaboration

Presentation

Education

Bachelor's degree

Tools

SQL

Job description

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.
Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements?
EU Relay Operations Center (ROC) team is seeking a highly skilled and motivated person to help develop a world class middle mile process that delivers goods on time at the best cost.
The EU ROC Ops Tech Integration (OTI) Manager is responsible for ensuring ROC functions operate efficiently by enabling tech solutions across Disruption Management, ROCaaS, Inbound, and Fleet. This role sits at the intersection of operations and technology, managing the full lifecycle of feature requests from intake to post-deployment, influencing product long-term vision with Tech and WW partners, and ensuring alignment with EU requirements.

Key job responsibilities

• Own and drive the end-to-end program lifecycle for tech integration initiatives across ROC, from intake and scoping through development, deployment, and post-launch tracking.
• Manage new feature requests, coordinate deployment plans (including A/B testing), and ensure operational readiness for product changes.
• Influence the product's long-term vision by partnering with Tech and WW stakeholders, ensuring EU requirements are represented.
• Create, track, and report KPIs that measure product health and highlight improvement opportunities.
• Prototype in-house tech/AI solutions to address immediate operational requirements.
• Support product expansion and onboarding of new customers and programs.
• Write effective narratives (6-pagers, PR/FAQs) and present to directors and VPs. Contribute to OP1/OP2 planning.
• Solve ambiguous problems, proactively identify and mitigate risks, and demonstrate good judgment in escalation.

A day in the life

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with written and verbal communication and presentation
• Experience working with technical and business stakeholders from global cross-functional teams

PREFERRED QUALIFICATIONS

• Experience leading process improvements
• Experience in creating process improvements with automation and analysis, or experience with advanced use of SQL for data mining and business intelligence
• Experience using data and metrics to influence senior leadership and drive organizational change