Supply Chain Manager

Department for Work and Pensions (DWP); Glasgow; On-site; GBP 55,000 - 65,000; Full time

Job summary

The Department for Work and Pensions seeks a Supply Chain Manager in Glasgow to lead supplier relationships and performance management. This mid-senior level position offers a competitive salary and a broad benefits package, focusing on collaboration, operational excellence, and strategic stakeholder engagement.

Benefits

Generous annual leave starting at 23 days

Flexible working patterns including job sharing and flexi-time

Health and wellbeing support

Family friendly policies including enhanced parental leave

Funded learning and development opportunities

Employee discount scheme

Qualifications

• Significant experience in supply chain performance and relationship management.
• Strong stakeholder management skills and ability to lead senior stakeholders.
• Proven ability in managing a range of suppliers.

Responsibilities

• Responsible for leading Key Account Management Meetings with partners.
• Accountable for supplier performance management and compliance.
• Managing change requests and contract administration activities.

Skills

Stakeholder Management

Supplier Management

Performance Management

Relationship Management

Continuous Improvement

Education

Certified membership of a recognised supply chain management professional body

Tools

NEC contract management tools

Job description

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Department for Work and Pensions (DWP) provided pay range

This range is provided by Department for Work and Pensions (DWP). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Key accountabilities

Performance and Governance

• Responsible for leading Key Account Management Meetings with a range of estates Supply Chain partners, to include driving forward performance management, effectively managing risks relating to supplier delivery, tactical and strategic priorities as well as compliance with contractual obligations.
• Significant stakeholder management across a range of estates areas including but not limited to, Finance, cost management, assets, design, compliance, sustainability and Service Delivery, to represent a single intelligent customer view and agree priorities to Supply Chain Partners. Leading collaboration in developing and implementation of early corrective actions with Supply Chain Partners.
• Accountable for supplier performance management of Supply Chain Partners that may include NEC 4 Estates Programme Management. Providing ongoing performance and risk management against the agreed contractual performance obligations and ensuring supply chain management is effectively discharged. Working closely with DWP Estates Category Management (Commercial Team) on issues that require commercial input or escalation, as well as working closely with DWP Estates’ Project and H&S teams to obtain operational insights, ensuring compliance.
• Where applicable working closely with and utilising technical expertise from EPMS as required to effectively manage the Professional Suppliers and Project Consultants.
• Working with the DWP Estates’ Supplier Performance team to implement a performance framework aligned to contractual obligations and KPIs reflecting DWP’s business requirements and contractual obligations

Relationship management

• Effectively managing the supplier/client relationship across the Estates stakeholders, this role will lead the Supplier relationship management within Estates’, and will support the DWP Estates Category Management team who will oversee the contractual relationship between DWP and Supply Chain Partners.
• This role will work collaboratively to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across Estates Supply Chain Partners and monitor the performance of the Supply Chain and health of the relationships
• Building a strategic and collaborative relationship with Estates Supply Chain Partners to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies and value for money
• Ensuring Supply Chain Partners deliver outcomes that our customers need and at the requisite service quality
• Significant stakeholder management across Estates bringing together key priorities for Supply Chain Partner

Change Management

• Managing service or other change requests, validating operational / business requirements with the Estates stakeholders. Providing supporting information and undertaking contract administration activities and assurance against contractual requirements to support the DWP Category Management team to execute necessary contractual changes.
• Maintaining records of all decisions made and instructions issued to Supply Chain Partners. Maintaining an auditable change control register
• Working closely with DWP Estates Projects and Service Delivery teams where applicable, to ensure change requests accurately reflect DWP requirements. Overlaying supply chain insight and operational information to determine required changes in scope, service and volume to accurately reflect DWP’s requirements.
• Collaborating with the internal DWP stakeholders and Cost and Supplier Performance Management team to support the Application for Payment process.
• Supporting re-procurement activity through ensuring procurement documentation, including performance metrics / KPIs, accurately reflects the desired capabilities and requirements related to Supply Chain Partners and takes account of any previously identified gaps in service, operational insights or past performance trends.
• Working alongside the wider DWP Estates Supply Management Team, providing support in development and implementation of DWP Estates’ Integrator and the Supply Chain performance management framework and category strategy
• Implementation of Estates category strategy and development plans as agreed by the DWP Estates Category Management team and the Estates stakeholders

Health & Safety

• Working with the DWP Estates H&S team and Compliance teams to ensure the Supply Chain Partners compliance with Health and Safety obligations and carrying out commensurate corrective action where necessary

Person specification

• Significant experience in (day to day) supply chain performance and relationship management
• Strong stakeholder management skills, with an ability to lead and influence senior stakeholders, engaging and collaborating to build effective networks in order to deliver goals and objectives
• Operational experience of managing a range of suppliers, capable of protecting DWP’s commercial interests
• Demonstrable experience and understanding of “Continuous Improvement Programme” implementationKnowledge of Supplier and Customer Relationship Management tools and techniques and their application
• Experience of implementation of risk management strategies and processes providing a clear programme oversight and leadership, reporting to business leaders to identify strategic risks and challenges,
• Demonstrable experience of excellent senior client relationships and ability to build effective relationships
• Proven ability in articulating data and forecasts to stakeholders with commercial acumen
• Experience of large scale estates supplier management eg FM, guarding , capex projects.

Qualifications/professional memberships

Certified membership of a recognised supply chain management professional body, e.g. ASCM, IOSCM, MCIPS

• Detailed knowledge of NEC contracts and NEC contract management tools
• Understanding and experience of complying with Real Estate and related Statutory, Regulatory and Professional requirements
• Experience of NEC contract management tools such as CEMAR, Fastdraft or SyproCM.
• Experience in supply chain delivery in any of the specialisms noted

This role is based in our DWP office in Glasgow.

Alongside your salary of £55,557, Department for Work and Pensions contributes £16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

CLICK APPLY for more details and to be directed to our recruitment page.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Government Administration

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