Supply Chain Lead

Currys plc; Poole; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

Currys plc, based in Poole, is seeking a Supply Chain & IT Lead to oversee the local supply chain, stock, supplier relationships and IT support. The role is permanent, full-time, and hybrid with a 9am-6pm Monday-to-Friday pattern.

You will develop the team, drive performance and ensure right-first-time service for customers and partners. The role emphasises data-driven improvements, cross-functional collaboration, and maintaining efficient processes.

Qualifications

• Strong organisational and prioritisation skills with multiple tasks and tight deadlines.
• Excellent attention to detail when handling orders, stock and customer requests.
• Experience coaching colleagues and improving performance.
• Ability to follow defined operational processes and identify improvements.
• Strong customer service and communication with stakeholders and partners.
• Comfortable using KPIs or service measures to monitor performance.
• A proactive problem-solving approach and ownership of issues.
• A growth mindset with a willingness to learn and improve ways of working.

Responsibilities

• Lead and develop the Supply Chain team, coaching and managing performance.
• Oversee day-to-day supply chain performance, monitor measures and resolve escalations.
• Manage stock and product activities: inventory, forecasts, orders and availability.
• Build relationships with suppliers and internal stakeholders to maximise product availability.
• Use data and feedback to improve customer journeys and experiences.
• Coordinate local IT support and hardware requirements for the team.
• Own and maintain operational procedures and training materials.
• Promote a right-first-time and continuous improvement culture.

Skills

Organisational skills

Attention to detail

Coaching and performance support

Process adherence

Customer service & communication

Data-driven problem solving

Continuous improvement mindset

Stakeholder collaboration

Tools

CRM systems

Order management systems

Job description

Role overview

Supply Chain & IT Lead

Poole

Currys Business, Poole

Permanent

Full Time

Grade 3

Salary £33500 + 10% Monthly bonus (paid 12 times per year) if targets/KPI's are achieved

Shift Pattern - Monday to Friday / 9am -6pm

Hybrid work

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We’re looking for a Supply Chain Lead to lead and develop our Supply Chain team, ensuring we provide an efficient, accurate and customer-focused service to our customers and partners.

This is a varied operational leadership role where you’ll oversee day-to-day supply chain performance, stock and product management, supplier relationships, order fulfilment and local IT support. You’ll use operational data and customer insight to identify opportunities for improvement, solve problems and help the team consistently deliver a right-first-time service.

You’ll also play an important role in developing your team, improving our ways of working and building strong relationships with suppliers, partners and teams across the wider business.

As part of this role, you'll be responsible for:

• Lead and develop the Supply Chain team, managing performance, coaching colleagues, holding regular 1:1s and supporting individual development to ensure the team delivers against agreed targets and service levels.
• Oversee day-to-day supply chain performance, monitoring key operational measures, identifying delays or bottlenecks and resolving more complex escalations to support efficient order fulfilment.
• Manage stock and product activities, including inventory levels, sales run rates, purchase forecasting, purchase orders, stock rotation, product codes, specifications, pricing and product availability.
• Build strong relationships with suppliers, partners and internal stakeholders, ensuring effective communication, maximising product availability and supporting the timely resolution of operational issues.
• Use data and customer feedback to improve performance, reviewing operational measures, customer journeys and NPS feedback to identify recurring issues and opportunities to improve the customer and partner experience.
• Coordinate local IT support and hardware requirements, providing frontline support where appropriate, maintaining ready-to-deploy laptops, supporting new starters and coordinating hardware repairs and replacements.
• Own and maintain operational procedures, ensuring processes are accurate, up to date and appropriately documented, while developing cross-training and self-service materials to support customers, partners and colleagues.
• Promote a right-first-time and continuous improvement culture, taking ownership of issues, improving ways of working and ensuring information and requests are accurate and complete.

You will need:

• Strong organisational and prioritisation skills, with experience managing multiple tasks and delivering accurately to tight deadlines.
• Excellent attention to detail and accuracy, particularly when working with operational information, orders, stock, products or customer requests.
• Experience coaching and supporting the performance of colleagues, including providing feedback and helping individuals improve.
• Experience working within defined operational processes and procedures, with the ability to follow them consistently and identify opportunities for improvement.
• Strong customer service and communication skills, with experience working effectively with internal stakeholders, customers and/or external partners.
• Comfortable using operational data, KPIs or service measures to understand performance and identify issues or areas for improvement.
• A proactive problem-solving approach, with the ability to take ownership of issues and see them through to resolution.
• A growth mindset and continuous improvement approach, with a willingness to learn, adapt and improve ways of working.

It would be great if you also have:

• Experience within supply chain, stock/inventory management, order fulfilment or product management.
• Experience providing or coordinating local IT support or hardware lifecycle management.
• Experience using B2B, CRM, order management or similar operational systems.
• Experience managing relationships with suppliers, third parties or external partners.
• Previous team leadership or people management experience.