Supply Chain & Customer Relations Manager

Leo Pharma; Littlewick Green; On-site; GBP 65,000 - 90,000; Full time

Job summary

LEO Pharma seeks a Supply Chain & Customer Relations Manager for the UK, based in Maidenhead, on a 12-month fixed term contract. You will lead demand planning, forecasting and IBP, ensuring patient product availability and strong partnerships with wholesalers, distributors and partners.

You will drive continuous improvement, support launches and portfolio optimisation, and collaborate across functions to translate data into clear business decisions while maintaining GDP standards and Lean

Qualifications

• Degree or equivalent by experience in a related field.
• Experience in a similar supply chain, logistics or business partnering role.
• Knowledge of end-to-end supply chain, trade and demand planning.
• Experience with S&OP/IBP, forecasting and KPI-driven improvement; Excel and SAP desirable.

Responsibilities

• Lead the monthly IBP cycle for the UK with cross-functional alignment.
• Manage demand planning, forecast accuracy, inventory and back orders.
• Coordinate orders/shipments with production, distributors, and 3PLs.
• Support launches, acquisitions and portfolio optimisation; drive improvements.

Skills

Forecasting

Demand Planning

Stakeholder Management

Commercial Awareness

Lean Mindset

Education

Degree in Business Operations, Supply Chain, Finance, Logistics or related field

Experience in a similar supply chain role, pharma preferred

Tools

Excel

SAP

IBP tools

Job description

Join LEO Pharma as our Supply Chain & Customer Relations Manager, UK (12-month Fixed Term Contract) where you will sit at the heart of our UK affiliate operations in Maidenhead. This is a highly visible role connecting commercial ambition with supply chain excellence, partnering across local, regional and global teams to drive availability, accuracy, and continuous improvement. Your Role As Supply Chain & Customer Relations Manager, you will ensure excellent professional supply chain services for the UK market, helping secure reliable product availability for patients. You will lead demand planning, forecasting and local integrated business planning (IBP) activities, while building strong operational relationships with wholesalers, distributors, third-party partners, manufacturing partners and internal stakeholders. You will be responsible for:

• Leading the monthly IBP cycle for the UK, including Market Demand Reviews and alignment with Commercial, Finance and Production
• Managing demand planning, forecast accuracy, inventory levels, back orders, stock-out mitigation and gross sales versus budget/forecast
• Coordinating orders and shipments with production sites, distributors, third-party logistics providers and other supply chain partners
• Supporting launches, acquisitions, divestments and portfolio optimisation - managing a product item throughout its full "life" in the supply chain - from launch to discontinuation.
• Driving continuous improvement across supply chain processes, third-party logistics setups, distribution models, sustainability reporting and packaging compliance

You will also develop and maintain robust product information files, support key systems connecting prescribers and dispensers with LEO products, manage operational relationships with homecare providers, and act as an initial point of contact for Medical Information referrals. With a LEAN mindset, you will challenge current ways of working and turn insight into practical improvements.

To succeed in this role, you will bring deep supply chain expertise, commercial understanding and the ability to translate complex data into clear business decisions. You are confident partnering across functions and with external partners, and you understand how high-quality supply processes support patient access and business performance. We are looking for:

• A Degree in Business Operations, Supply Chain, Finance, Logistics or a related field, or equivalent by experience
• Demonstrable experience in a similar supply chain, logistics, distribution or business partnering role, ideally from within a mid-size pharmaceutical organisation with an awareness of regulatory requirements and GDP responsibilities
• Deep understanding of end-to-end supply chain processes, trade processes and demand planning
• Experience with Sales & Operations Planning / Integrated Business Planning processes, forecasting, inventory management and KPI-driven performance improvement
• Advanced Microsoft Office skills, especially Excel; SAP experience is highly desirable

As an individual, you are proactive, collaborative and accountable. You enjoy solving problems, influencing stakeholders, challenging the status quo and staying calm when priorities are complex. Please note there is a requirement to work from our UK Head Office in Maidenhead, a minimum of two days per week. There is also some travel required in this role.

Your New Team

You will join Commercial Supply, working closely with the Director, Commercial Supply, and with a dotted line to the UK leadership team. Your role will connect you with Alliance and Country Managers, Finance, Regulatory Affairs, Quality, Global Logistics, production sites, IQVIA and external distribution partners. It is a collaborative, high-impact environment where your work will directly support service excellence and product availability in the UK.

Keep medicines moving, shape smarter supply decisions, and help ensure patients across the UK can access the LEO Pharma products they need.

Join LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. Our innovative approach sets us apart. We are dedicated to leaving a legacy that positively impacts patients, colleagues, and our planet. At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a difference. For certain positions, LEO Pharma might complete a background check conducted by a third party.