Supply Chain Coordinator

Novartis; London; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

A leading company in pharmaceuticals is seeking a Supply Chain Coordinator for their London office. The role involves managing the end-to-end Order to Cash process, ensuring compliance with service levels and providing exceptional customer service within a dynamic environment. With hybrid working options, this position offers competitive salary and benefits including a bonus and development opportunities.

Benefits

Competitive salary

Annual bonus

Pension scheme

Health insurance

25 days' leave

Flexible working

Subsidized dining

Qualifications

• Experience in order processing and customer service in a global company.
• Ability to meet sales targets through effective order management.
• Knowledge of computerized order processing systems.

Responsibilities

• Process sales orders accurately and efficiently.
• Collaborate with teams to manage stock availability.
• Serve as the central contact for customer orders.

Skills

Data entry skills

Analytical abilities

Interpersonal skills

Education

NVQ in Customer Services, Business Administration, Supply Chain, or Engineering

Tools

Microsoft Office

Job description

Summary

London Office with Hybrid working

About The Role

We are seeking a Supply Chain Coordinator who will be responsible for supporting the end-to-end Order to Cash process and related activities for all customers within Novartis Pharmaceuticals UK. The role ensures compliance with service levels and regulatory requirements.

Key Responsibilities:

1. Process all sales orders accurately and efficiently.
2. Support customer care operations in line with Novartis Standard Terms and Conditions and UK pharmaceutical legislation, under the guidance of the Commercial Operations Manager.
3. Ensure that all tasks meet the agreed standards, KPIs, and service level agreements.
4. Collaborate with Demand & Inventory and Customer Care teams to manage stock availability.
5. Share information proactively with the Trade Marketing Team regarding customer activities, issues, and feedback.
6. Manage emergency and same-day deliveries, coordinating with logistics providers and customers to ensure timely delivery.
7. Analyze processes for continuous improvement.
8. Provide support to colleagues as needed, respecting shift times and flexible working arrangements.
9. Serve as the central contact point for customers regarding their orders, ensuring accurate and timely processing.
10. Assist the customer care team in resolving order issues.

Essential Requirements

• Experience in order processing and customer service within a busy, fast-paced environment for a global company.
• Ability to meet monthly sales targets through order processing, delivery tracking, and invoicing.
• High-speed, accurate data entry skills, with strong numeracy and analytical abilities.
• Knowledge of computerized order processing and invoicing systems.
• Proficiency in Microsoft Office, especially Excel with formulas.

Desirable Requirements

• NVQ in Customer Services, Business Administration, Supply Chain, or Engineering.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend lives. Our vision is to become the most valued and trusted medicines company in the world. Join us and be part of this mission! More info: https://www.novartis.com/about/strategy/people-and-culture

You’ll Receive

Competitive salary, annual bonus, pension scheme, share scheme, health insurance, 25 days' leave, flexible working, subsidized dining, recognition schemes, and development opportunities.

Stay Connected

If this role isn't the right fit, join our network to stay informed about future opportunities: https://talentnetwork.novartis.com/network

Benefits and Rewards

Learn more in our handbook: https://www.novartis.com/careers/benefits-rewards