Supply Chain Agent

Teya Services Ltd.; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a logistics professional to enhance customer experience through effective management of card terminal operations. This role involves preparation, dispatch, and returns processes, ensuring smooth logistics for UK merchants. The ideal candidate will thrive under pressure, possess strong communication skills, and be eager to learn and adapt. Join a dynamic team that prioritizes personal growth and embraces diverse backgrounds, contributing to the success of a forward-thinking organization dedicated to empowering small businesses across Europe.

Benefits

Health and Life Insurance

Pension Scheme

25 days of Annual leave (+ Bank holidays)

Office snacks every day

Flexible working hours

Cycle to Work Scheme

Mental health support through GymPass

Qualifications

• Proven experience in handling logistics requests and customer satisfaction.
• Strong interpersonal communication skills for engaging stakeholders.

Responsibilities

• Manage terminal preparation, delivery, and collection for UK merchants.
• Collaborate with sales and CR teams to ensure excellent customer service.

Skills

Logistics Management

Customer Service

Interpersonal Communication

Teamwork

Adaptability

Learning Agility

Job description

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 2,000 employees in 15+ countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

Our mission is to deliver an outstanding customer experience from the very start of our customers journey with Teya.
We manage the terminal preparation, delivery, replacement and collection of UK merchants card terminals & equipment. The UK Supply Chain team are based in the Milton Keynes Teya office. The UK Supply Chain team supports both Teya & 3rd party RMS logistics alongside our partners.
We also work alongside our sales & CR teams to ensure the best possible service for our customers.
Supply Chain can be broken down into 3 important aspects which is highlighted below:

1. Preparation – (Terminal builds, order preparation, firmware/ software updates & returns QA)
2. Dispatches
3. Returns/ Collections

Qualifications

Experience in logistics:

• A proven track record of handling logistics requests.
• Demonstrates a strong customer service attitude, prioritizing customer satisfaction.

Interpersonal Communication:

• Proficient in interpersonal communication skills to effectively engage with various stakeholders.
• Works effectively in a team-oriented environment, contributing to collective success.
• Embraces a mindset of continuous improvement, seeking ways to enhance processes and outcomes.

Adaptability to Pressure:

• Thrives in high-pressure situations, maintaining composure and efficiency.

Learning Agility:

• Enthusiastically embraces learning opportunities and welcomes new challenges.

Additional Information

The Perks:

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
• Cycle to Work Scheme.
• Health and Life Insurance.
• Pension Scheme.
• 25 days of Annual leave (+ Bank holidays).
• Office snacks every day.
• Flexible working hours, as long it suits both you and your team.

Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.