Supply Chain Agent

TN United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Supply Chain team in Milton Keynes. This role focuses on delivering exceptional customer service and managing logistics for card terminals and equipment. You will work closely with various stakeholders, ensuring seamless operations and contributing to continuous improvement initiatives. The position offers a dynamic work environment with a strong emphasis on teamwork and collaboration. If you're passionate about logistics and customer satisfaction, this is the perfect opportunity to make a significant impact.

Benefits

Flexible working hours

Health and mental health support via GymPass

Extended maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of Annual Leave plus Bank Holidays

Office snacks daily

Friendly, informal office environment

Qualifications

• Proven track record of handling logistics requests.
• Strong customer service attitude, prioritizing customer satisfaction.

Responsibilities

• Manage logistics requests and ensure timely delivery of equipment.
• Collaborate with various teams to enhance customer service.

Skills

Logistics Management

Customer Service Excellence

Interpersonal Communication

Team Collaboration

Continuous Improvement

Adaptability to Pressure

Learning Agility

Job description

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Our mission is to deliver an outstanding customer experience from the very start of our customers' journey with Teya.

We manage the terminal preparation, delivery, replacement, and collection of UK merchants' card terminals & equipment.

The UK Supply Chain team is based in the Milton Keynes Teya office. The team supports both Teya & 3rd party RMS logistics alongside our partners.

We also collaborate with our sales & CR teams to ensure the best service for our customers.

Supply Chain is divided into three key areas:

1. Preparation – including terminal builds, order preparation, firmware/software updates, & returns QA
2. Dispatches
3. Returns & Collections

Qualifications

Experience in logistics:

• Proven track record of handling logistics requests

Customer Service Excellence:

• Strong customer service attitude, prioritizing customer satisfaction

Interpersonal Communication:

• Effective engagement with various stakeholders

Team Collaboration:

• Works well in a team environment, contributing to collective success

Continuous Improvement:

• Seeks ways to enhance processes and outcomes

Adaptability to Pressure:

• Maintains composure and efficiency in high-pressure situations

Learning Agility:

• Welcomes learning opportunities and new challenges

The role requires onsite attendance at our Milton Keynes office, five days a week.

Physical Requirements:

Candidates must be comfortable with prolonged standing and walking, and able to lift items up to 20 kg.

Additional Information

The Perks

• Flexible working hours, suited to both individual and team needs
• Health and mental health support via GymPass, including access to gyms, therapy, meditation, and fitness apps
• Extended maternity and paternity leave options for flexibility and support
• Cycle-to-Work Scheme
• Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave plus Bank Holidays
• Office snacks daily
• Friendly, informal office environment in Central London