Supply Chain Administrator

The-Pilot-Group; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The Pilot Group in Manchester is seeking a Supply Chain Administrator to support ESL's global supply chain activities, ensuring smooth flow of materials, information and documents from suppliers through to customers. You will provide admin support across purchasing, logistics, inventory reporting and customer fulfilment, while contributing to continuous improvement initiatives.

The role requires a proactive, detail‑oriented mindset, strong organisation, and the ability to work with internal and

Qualifications

• GCSE English & Maths at Grade C or above or equivalent.
• Experience in administrative, logistics, supply chain, purchasing or customer service.
• Strong organisational skills with high attention to detail.
• Excellent communication skills, written and verbal.
• Proficient in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of supply chain processes, purchasing, inventory, logistics and fulfilment.
• Experience with ERP or SCM systems and maintaining records.

Responsibilities

• Coordinate inbound and outbound shipments, ensuring timely delivery.
• Prepare and manage import/export documentation per requirements.
• Monitor shipment progress and communicate updates.
• Maintain supply chain records within ERP and business systems.
• Support PO administration, order confirmation tracking and supplier communications.
• Liaise with freight forwarders, carriers, suppliers and internal stakeholders.
• Assist with inventory reporting and stock reconciliation.
• Support supplier and logistics KPI reporting and improvements.
• Investigate issues and support resolution of discrepancies.
• Support customs compliance and shipping records.
• Coordinate urgent and same-day shipments as needed.
• Prepare quotations and freight cost estimates; assist with invoicing.
• Support continuous improvement and automation projects.
• Provide admin support to the Supply Chain team and assist with ad hoc projects.

Skills

Shipment Coordination

Import & Export Administration

Freight Forwarder Management

Inventory Control

Purchase Order Administration

Supplier Relationship Management

Logistics Planning

Incoterms

MS Office

Excel

Education

GCSE English & Maths

Tools

ERP systems

MS Office

Excel

Job description

The Pilot Group - Supply Chain Administrator

• £28,663.06
• Central Manchester (10minutes walk from Victoria with free parking)
• Hybrid working - 3 office days

ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.

The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them.

ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills.

Summary:

The Supply Chain Administrator will support the efficient operation of ESL's global supply chain activities, ensuring the smooth flow of materials, products, information and documentation from suppliers through to customers. The role provides administrative support across purchasing, logistics, inventory management, reporting and customer fulfilment whilst contributing to continuous improvement initiatives.

Key behaviours

• A proactive, positive and solution-focused attitude.
• Strong personal accountability and ownership of tasks.
• Exceptional attention to detail and commitment to accuracy.
• The ability to build effective working relationships both internally and externally.
• A customer-centric approach to service delivery.
• Flexibility and adaptability in a fast-paced environment.
• Strong organisational skills and the ability to prioritise competing demands.
• A mindset of continuous improvement and process efficiency.
• Professionalism, integrity, and reliability in all activities.

Key Responsibilities

• Coordinate inbound and outbound shipments, ensuring timely delivery to customers and suppliers.
• Prepare and manage import and export documentation in accordance with company and regulatory requirements.
• Monitor shipment progress and proactively communicate updates internally and externally.
• Maintain accurate supply chain records within ERP and business systems.
• Support purchase order administration, order confirmation tracking and supplier communications.
• Liaise with freight forwarders, carriers, suppliers, warehouse teams and internal stakeholders.
• Assist with inventory reporting and stock reconciliation activities.
• Support preparation of supplier and logistics performance reports and KPIs.
• Investigate supply chain issues and support resolution of delivery, quality and documentation discrepancies.
• Support customs compliance activities and maintain shipping records.
• Coordinate urgent and same-day shipments where required.
• Prepare quotations and freight cost estimates where appropriate and approving invoices.
• Support continuous improvement and automation projects across the supply chain function.
• Provide administrative support to the Supply Chain team and assist with ad hoc projects.

Key Skills

• Import & Export Administration
• Shipment Coordination
• Freight Forwarder Management
• Customs & Compliance Documentation
• Inventory Control & Stock Reconciliation
• Purchase Order Administration
• Supplier Relationship Management
• Logistics Planning & Coordination
• Understanding of Incoterms

Essential Skills

• GCSE English & Maths at Grade C or above or equivalent.
• Previous experience in an administrative, logistics, supply chain, purchasing or customer service role.
• Excellent organisational skills with strong attention to detail.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong problem-solving skills with a proactive approach.
• Ability to work independently and as part of a team.
• Strong understanding of supply chain processes, including purchasing, inventory control, logistics, warehousing and customer fulfilment.
• Experience using business management systems to maintain accurate supply chain records and transactions
• Knowledge of transport, logistics and shipment coordination processes.
• Excellent written and verbal communication skills with the ability to build effective relationships with suppliers, customers, logistics providers and internal stakeholders.
• High level of accuracy when handling orders, shipping documentation and business-critical information.
• Self-motivated and results orientated.
• Team player.
• Excellent organisational skills.

Desirable Skills

• Experience of international shipping, freight forwarding or import/export processes.
• Knowledge of Incoterms and customs documentation.
• Experience using ERP or supply chain management systems.
• Experience working within a global trading environment.
• Languages skills.

Recruitment Agencies;

The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind' and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.