Supply and Acquisitions Support Officer

Milton Keynes City Council; Milton Keynes; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Holiday benefits

Pension scheme

Family-friendly policies

Employee discounts

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is seeking a Supply and Acquisitions Support Officer to join the Adult Services team. You will provide efficient operational support, manage information, coordinate appointments and help customers understand housing incentives and options.

The role involves working with Housing Solutions, Adult Services, Children’s Services and other partners to deliver decent, affordable homes. Site-based with some flexibility.

Qualifications

• Relevant formal education or training in housing, commissioning or a related area.
• Knowledge of the legal requirements affecting housing, commissioning, supply and acquisitions, with a willingness to keep knowledge current.
• Strong digital, written and verbal communication skills and ability to build respectful working relationships.

Responsibilities

• Provide a responsive, customer-focused service and operational support across the Supply and Acquisitions service.
• Prepare reports, update systems, manage shared email and digital work, coordinate diaries and support agreed communication plans.
• Schedule Housing Health and Safety Rating System inspections and ensure outcomes are recorded accurately and promptly.
• Explain housing incentives and plans clearly, helping customers understand their options.
• Work collaboratively with council colleagues, registered housing providers, private sector landlords and other partners.
• Consider support needs and risks, maintain clear records and elevate safeguarding and safety concerns.

Skills

Customer service

Record keeping

Communication

Relationship building

Education

Housing/ commissioning related education

Job description

Job Introduction

We're recruiting a Supply and Acquisitions Support Officer to join our Adult Services team.

Our Supply and Acquisitions service works with private sector landlords, registered housing providers and council colleagues to help meet the housing needs of local people.

In this rewarding role, you'll provide efficient operational support and a helpful, customer-focused service.

You'll manage information, maintain accurate records, coordinate appointments and communications, and help customers understand the housing incentives and options available to them.

You'll work closely with colleagues across Housing Solutions, Adult Services, Children's Services, allocations and anti-social behaviour services.

Your work will support our wider aim of delivering decent, affordable homes and making Milton Keynes a better place to live.

You'll need knowledge of the relevant legal and statutory requirements, or the ability to develop this knowledge quickly.

Site-Based role

This is a Site-Based role, and you'll be expected to work from the designated workplace.

Interviews for this role will be held on 20th November 2026

Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Provide a responsive, customer-focused service and operational support across the Supply and Acquisitions service.
• Prepare reports, update systems, manage shared email and digital work, coordinate diaries and support agreed communication plans.
• Schedule Housing Health and Safety Rating System inspections and make sure outcomes are recorded accurately and promptly.
• Explain available housing incentives and plans clearly, helping customers understand their options.
• Work collaboratively with council colleagues, registered housing providers, private sector landlords and other partners.
• Consider support needs and risks, maintain clear records and make appropriate referrals or elevate safeguarding and safety concerns.

The Ideal Candidate

• Relevant formal education or training in housing, commissioning or a related area, or comparable practical experience.
• A good understanding of the legal requirements affecting housing, commissioning, supply and acquisitions, with a willingness to keep your knowledge current.
• Confident in building respectful and effective working relationships with customers, colleagues and external partners.
• Calm and measured when priorities change or situations become challenging, with the judgement to identify and elevate risks.
• Practical knowledge of current issues affecting social housing and private housing, supported by a proactive approach to solving problems.
• Strong digital, written and verbal communication skills, together with a dedicated, respectful and collaborative approach.

Baseline Personnel Security Standard (BPSS) checks

If you're offered the role, you'll be subject to Baseline Personnel Security Standard (BPSS) checks as part of our pre-employment process.

These checks include a Basic Disclosure and Barring Service (DBS) check and verification of your employment history for the past three years, including confirmation through employment references for this time period.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us?

Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.