Supplier Quality Agent

Bombardier; Westerham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Bombardier’s Biggin Hill Service Centre in London is the focal point for base and line maintenance in the UK, delivering QA oversight and supplier performance management across services for Bombardier’s European operation.

The role emphasizes ownership of disruptions, structured problem solving, root-cause analysis, and implementing corrective actions. Strong data, training delivery, and regulatory quality systems experience are required.

Qualifications

• Typically 5+ years of experience in a technical field (technology, documentation, technical writing, etc).
• Data compilation and program tracking experience.
• Proficient in MS Word, PowerPoint and Excel.
• Experience delivering training with strong presentation skills.
• Policy/procedure writing and project coordination experience.
• Benchmarking and documentation mapping knowledge.
• Familiarity with regulatory Quality Systems (TCCA, FAA).
• Six Sigma Black Belt is preferred.

Responsibilities

• Take ownership of production disruptions related to supplier performance.
• Lead structured problem-solving activities (8D, RCCA) across stakeholders.
• Identify root causes and implement robust corrective actions.
• Drive follow-up to ensure actions are completed and effective.
• Coordinate cross-functional efforts to restore operational stability.
• Organize and perform other QA related activities (monthly reports, reporting needs).

Skills

MS Word

PowerPoint

Excel

Structured problem solving

Six Sigma Black Belt

Regulatory Quality Systems (TCCA, FAA)

Training delivery

Job description

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

What are your contributions to the team?

• Take ownership of production disruptions related to supplier performance
• Lead structured problem-solving activities (8D, RCCA) across stakeholders
• Identify root causes and implement robust corrective actions
• Drive follow-up to ensure actions are completed and effective
• Coordinate cross-functional efforts to restore operational stability
• Organize and perform other QA related activities (i.e., project related activity, Monthly Reports, reporting needs as required

How to thrive in this role?

• Typically 5+ years of experience in a technical field (technology, documentation, technical writing, website development, Office, etc)
• Thorough data compilation and program tracking experience
• Thorough knowledge and experience reporting with MS Word, PowerPoint and Excel
• Thorough knowledge and experience in organization and delivery of training with high degree of presentation delivery skills
• Thorough knowledge and experience s of policy / procedure writing including coordination of any project
• Thorough knowledge and experience in benchmarking and documentation mapping
• Thorough knowledge and experience of regulatory Quality Systems (TCCA, FAA, etc), Quality Assurance interpretation, methodology and techniques
• Six Sigma Black Belt preferred

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.

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Job Supplier Quality Agent

Primary Location Biggin Hill Service Center

Organization Bombardier Services (UK)

Employee Status Day job

Requisition 14976 Supplier Quality Agent