Supplier Performance Lead

Aviva; Motherwell; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Salary

Bonus

Pension

Holiday allowance

Private medical

Discounts

Shares

Matching Share Plan

Save As You Earn

Parental leave

Flexible benefits

Volunteering days

Wellbeing

Job summary

Aviva is seeking a Supplier Performance Lead to oversee supplier performance and drive data-led improvements, ensuring great service and customer outcomes across Personal Lines Operations. The role involves measuring performance, managing risks, and collaborating with suppliers and internal teams to uphold Aviva’s standards and regulatory commitments.

You will influence cross-functional partners, analyze MI to spot trends, and implement improvements that enhance performance and customer

Qualifications

• Strong operational experience with a track record of improving performance and delivering positive outcomes.
• Experience using data and management information to identify trends and drive continuous improvement.
• Strong stakeholder management, relationship-building and influencing skills.
• Understanding of operational risk management and regulatory compliance.
• A customer-focused mindset with experience delivering good customer outcomes.
• Experience working with third-party suppliers or supplier performance management would be beneficial but is not essential.

Responsibilities

• Measure supplier performance and manage risks to drive improvements through data-led insights.
• Collaborate with suppliers and internal stakeholders to support operational delivery and continuous improvement across key activities.

Skills

Operational performance

Data analytics

Stakeholder management

Regulatory compliance

Customer outcomes

Supplier management

Job description

Supplier Performance Lead - Salary between £40.000-£50.000 (depending on location, skills, experience and qualifications)

Location: Glasgow centre but main office is Maxim

This is a great job for someone who...

Enjoys building strong relationships and influencing positive outcomes across a range of stakeholders. Uses data and insight to identify trends, improve performance and solve problems. Is passionate about delivering great customer outcomes and finding opportunities to make things work better. Thrives in a collaborative environment where they can have a direct impact on business performance.

A bit about the job

This role exists to ensure our supplier partners consistently deliver great service, strong performance and positive customer outcomes. You'll join a collaborative team within Personal Lines Operations, working closely with suppliers and internal stakeholders to support operational delivery. The team is responsible for supplier oversight, performance management and continuous improvement across key business activities. You will be accountable for measuring supplier performance, managing risks and driving improvements through data-led insights. Your work will help ensure suppliers meet Aviva's standards, regulatory requirements and customer commitments.

Skills and experience we're looking for

• Strong operational experience with a track record of improving performance and delivering positive outcomes.
• Experience using data and management information to identify trends and drive continuous improvement.
• Strong stakeholder management, relationship-building and influencing skills.
• Understanding of operational risk management and regulatory compliance.
• A customer-focused mindset with experience delivering good customer outcomes.
• Experience working with third-party suppliers or supplier performance management would be beneficial but is not essential.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £40.000-£50.000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity –10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here