Third Party Supplier Oversight Manager

Aviva plc; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Pension up to 14%

25 days’ holiday + bank holidays

Private medical benefit

Share Plan & Save As You Earn

Job summary

Aviva plc in London seeks a Third Party Supplier Oversight Manager to lead day-to-day governance of outsourced Private Markets service providers. You will monitor performance against SLAs/KPIs, manage issues, and drive value while ensuring risk controls and reporting are robust.

Reporting to the COO team, you will collaborate with internal service leads and external partners to optimise costs, service quality and governance, shaping resilient supplier relationships in a complex financial

Qualifications

• Experience managing third-party supplier relationships within a complex Financial Services environment.
• Oversight of outsourced operational services, governance forums, control environments, service reviews and issue-management processes.
• Strong understanding of supplier management frameworks, SLAs, KPIs, supplier invoicing, rate cards and service credits.

Responsibilities

• Manage day-to-day relationships and contractual governance for outsourced Private Markets service providers.
• Monitor supplier performance against service levels and KPIs; oversee issues and queries.
• Ensure supplier risks and controls are managed, invoices and service credits are handled accurately.
• Provide governance reporting and meetings; drive continuous improvements in service quality and costs.

Skills

Third-party relationships

Contractual governance

Operational oversight

Service performance

SLAs & KPIs

Invoicing & rate cards

Risk & controls

Stakeholder management

Job description

Third Party Supplier Oversight Manager

Please note this position is based in London and the successful candidate’s contractual location will be London; other locations cannot be considered.

About Us

At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £255 billion in assets, our 1,000-strong team across nine countries is brilliantly connected, collaborative and focused on delivering outcomes that truly matter. Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last, strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike. Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised and you’re empowered to shape your development. We are recruiting a Third Party Supplier Oversight Manager to join our Chief Operating Officer team. This is a great opportunity for someone with experience of managing third-party suppliers, service performance and contractual governance within a complex organisation. Reporting to Paul Brady, you will manage key supplier relationships supporting our Private Markets business, ensuring outsourced services meet contractual requirements, deliver value and operate within an effective risk and governance framework. With a global remit spanning operations, transformation and technology, our Chief Operating Officer team helps ensure an exceptional client experience. Whether it is optimising key processes, managing relationships with strategic partners, launching innovative new products or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.

A bit about the role

You will manage the day-to-day relationships and contractual governance arrangements for outsourced Private Markets service providers, including private markets provider(s) and other partners. You will monitor supplier performance against agreed service levels and key performance indicators, oversee queries and issues, and work with internal service leads to identify and resolve emerging concerns. You will also ensure supplier risks and controls are managed effectively, invoices and service credits are handled accurately, and appropriate governance reporting and meetings are in place. Through continuous improvement and constructive supplier engagement, you will help improve service quality, manage costs and deliver lasting value for Aviva Investors and its customers.

Skills and experience we’re looking for

• Experience managing third-party supplier relationships, contractual governance , operational oversight and service performance within a complex Financial Services environment.
• This should include oversight of outsourced operational services, governance forums, control environments, service reviews and issue-management processes.
• Backgrounds in loan servicing, banking, Private Markets/Real Assets, fund control or fund accounting would be highly desirable.
• Strong understanding of supplier management frameworks, including service-level agreements (SLAs), key performance indicators (KPIs), supplier invoicing, contractual rate cards, service credits, performance governance and the ability to provide effective challenge to suppliers to ensure delivery against contractual and business expectations.
• Proven ability to identify, manage and elevate supplier, operational and service-delivery risks, implementing appropriate controls and corrective actions.
• Able to analyse information, identify root causes, oversee remediation activities and provide clear recommendations to senior stakeholders.
• Strong stakeholder management, influencing and communication skills, with the ability to build effective relationships across internal teams and external providers.
• Able to translate complex operational and technical issues into clear business impacts, facilitate governance discussions and drive outcomes across diverse stakeholder groups.
• Comfortable operating in a fast-paced environment with competing priorities, focusing stakeholders on the most critical risks and opportunities.
• Demonstrates a continuous improvement mindset, identifying opportunities to enhance service quality, governance arrangements, operating processes, costs and supplier value, including supporting business change and service improvement initiatives.

What you’ll get for this role

Our purpose, with you today, for a better tomorrow, is a promise we make to our colleagues too.

One of the ways we live up to that promise is by investing in you.

• Competitive salary, depending on skills, experience and qualifications.
• Discretionary bonus opportunity, depending on individual performance and Aviva Investors’ performance.
• Generous pension scheme, with Aviva contributing up to 14%, depending on what you contribute.
• 29 days’ holiday plus bank holidays, with the option to buy or sell up to five days.
• Aviva-funded private medical benefit to help you access expert support when you need it.
• Up to 40% discount on Aviva products, plus a range of retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan, as well as the opportunity to share in Aviva’s success through our Save As You Earn scheme.
• Supportive policies, including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as Cycle to Work.
• The opportunity to make a difference through Aviva Communities and use three annual volunteering days to help others.

Aviva is for everyone

We’re inclusive and welcome everyone. We want applications from people with all backgrounds and experiences. Excited about the opportunity but not sure you tick every box? Even if you do not, we would still encourage you to apply. We also consider all forms of flexible working, including part-time arrangements and job shares. Most of our people are smart working, spending at least 50% of their time in our offices each week. This combines the benefits of flexibility with meaningful time together with colleagues.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.