Supervisor (Voids)

emh group; Leicester; Hybrid; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Company vehicle

39 days annual leave (44 with service)

Social Housing Pension Scheme

Health Cash Plan and Enhanced EAP

Training and development opportunities

Company Sick Pay

Flexible work from home where possible

Job summary

emh seeks a Supervisor for the Void Repairs Team to lead a multi-trade crew across the East Midlands, with travel to sites and regular attendance at the Coalville head office. The role is home-based with field work, requiring coordination to deliver high-quality void repairs and maintain cost-effective service delivery.

You will manage performance, engage with stakeholders, and ensure works meet safety and quality standards, with a focus on improving customer outcomes and value for money.

Qualifications

• Experience in void property environments.
• Ability to lead multi-trade operatives and contractors.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Lead a team of operatives and contractors to deliver void repairs.
• Schedule and coordinate work using NHF schedule of rates.
• Ensure work is completed on time, within budget and to required standards.

Skills

People leadership

Team management

Communication

Tools

NHF schedule of rates

Job description

Supervisor: Void Repairs Team

Based: Home based, with regular travel to sites across the East Midlands, with an emphasis in the Northamptonshire and Leicestershire areas, along with regular attendance at our head office in Coalville, Leicestershire.

Hours: 38 hours per week, working Monday to Friday

Salary: £39,658 - £44,064 per annum (RFJ 7 Property Services)

We are looking for a skilled and motivated voids supervisor with proven experience working in a void property environment to join our Void Team at emh. You will lead a team of multi-trade operatives and contractors, scheduling work by using NHF schedule of rates, delivering high-quality Void repairs across the East Midlands, ensuring emh deliver a cost-effective service that meets our void standard, ensuring our customers receive a safe and comfortable new home.

As we aim to grow the services that emh deliver internally, it is important that you are committed to continuous improvement and have a commercial awareness that ensures the repairs we deliver represent value for money.

You should be an experienced people leader and will be able to motivate and lead the team with a trust and an output-based performance culture. You will directly line manage a team of operatives and will be responsible for managing their performance and engagement, ensuring emh deliver works on time, within budget, and to the required standard.

You will have excellent communication and interpersonal skills, which you will demonstrate working closely and in conjunction with other stakeholders across the business, including our Trade Union representatives, Maintenance Planning Team, and both our Housing and Customer Service Teams.

Emh has a co-regulation model, and you will actively engage with customers to address complaints and improve the service delivery and may participate in resident forums and scrutiny activity.

As a supervisor you will regularly be traveling to meet your team on sites across the East Midlands, and will need to regularly attend our head office, and so the ability to travel is essential. Emh currently provides supervisors with a company vehicle for business related travel on a non-contractual basis. Emh encourages endeavours to offer opportunities to work flexibly and from home, where the business need allows.

Please see the attached job description and person specification for further details on the role, and the essential and desirable skills, experience and qualifications.

Our Values

Our Values are important to us at emh and we're looking for a supervisor who can live our values and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

• A company vehicle (this is provided on a non-contractual basis to be used for business use only).
• 39 days annual leave (including bank holidays and statutory days), increasing to 44 days with length of service.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• a wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).
• Opportunities to work flexibly and from home, where the business need allows.

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”