Supervisor, UK Payroll

CloudPay United Kingdom Limited; Andover; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work

Private Medical Insurance

Pension Scheme

Cycle to Work

Life Assurance

Eye Tests

Employee Referral Program

Volunteering days

Bereavement Leave

Vacation allowance

Job summary

CloudPay United Kingdom Limited is seeking a proactive UK Payroll Supervisor to lead a team delivering end-to-end UK payroll services for multiple clients in a hybrid UK-based role. You will guide payroll professionals, ensure accuracy, and maintain compliance across all processes.

The ideal candidate brings in-depth UK payroll knowledge, strong leadership, and a passion for client success and continuous improvement within a collaborative, inclusive environment.

Qualifications

• Solid experience with end-to-end UK payroll processing in a bureau or multi-client environment.
• Familiarity with UK payroll regulations, systems, and compliance requirements.
• Strong analytical, time management, and prioritisation skills in a fast-paced setting.
• Clear and confident communicator, capable of building relationships at all levels.
• Committed to delivering an outstanding client experience with attention to accuracy and service quality.
• Experience in team leadership or mentoring.
• Passion for professional growth and staying informed on payroll trends and changes.

Responsibilities

• Lead, mentor, and support a team of payroll professionals to ensure consistent high performance and engagement.
• Conduct regular 1:1s, performance check-ins, and development conversations.
• Provide guidance on complex payroll matters, ensuring adherence to internal processes and external regulations.
• Oversee the full UK payroll cycle, including data validation, processing, reconciliation, and reporting.
• Act as an escalation point for client queries, providing prompt and effective resolution.
• Build and maintain strong client relationships to support satisfaction, retention, and trust.

Skills

End-to-end UK payroll

UK payroll regulations

Analytical skills

Communication skills

Team leadership

Client service

CIPP (desirable)

Education

CIPP qualification (or working toward)

Tools

Payroll software

Job description

About this job opportunity

Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

We are seeking a proactive and people-oriented UK Payroll Supervisor to join our growing UK operations. In this leadership role, you will guide a team of payroll professionals, ensuring the accurate and timely delivery of end-to-end UK payroll services in a dynamic, multi-client environment. This role is ideal for someone who combines strong technical payroll knowledge with a passion for team development, client success, and continuous improvement. You’ll play a vital part in maintaining high standards of compliance and customer satisfaction, while helping your team grow and thrive in a collaborative and inclusive workplace. You must already be living in the UK to apply for the role and have full eligibility to work in the UK.

Main responsibilities

• Lead, mentor, and support a team of payroll professionals to ensure consistent high performance and engagement
• Conduct regular 1:1s, performance check-ins, and development conversations
• Provide guidance on complex payroll matters, ensuring adherence to internal processes and external regulations
• Support onboarding and provide system training and guidance on new payroll updates
• Oversee the full UK payroll cycle, including data validation, processing, reconciliation, and reporting
• Ensure accurate and timely payroll delivery in line with agreed service levels
• Act as an escalation point for client queries, providing prompt and effective resolution
• Build and maintain strong client relationships to support satisfaction, retention, and trust
• Join regular client calls and follow up on outstanding items
• Continuously review payroll processes to identify opportunities for efficiency and improvement
• Monitor and action industry and legislative changes to ensure ongoing compliance
• Use data and analytics to evaluate team and client performance, and lead targeted improvements
• Ensure adherence to internal calendars and deadlines by both clients and team members

Experience needed for this role

• Solid experience with end-to-end UK payroll processing, ideally in a bureau or multi-client environment
• Familiarity with UK payroll regulations, systems, and compliance requirements
• Strong analytical, time management, and prioritisation skills in a fast-paced setting
• Clear and confident communicator, capable of building relationships at all levels
• Committed to delivering an outstanding client experience with attention to accuracy and service quality
• Experience in team leadership or mentoring, with openness to candidates stepping into their first formal leadership role
• Passion for professional growth and staying informed on payroll trends and changes
• A CIPP qualification (or working toward one) is a plus, though not essential

About you and Our core values

Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do

Package and benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• WFH Allowance
• Life Assurance
• Private Medical Insurance
• Cycle to Work Scheme
• EAP
• Eye Tests & Glasses Contribution
• Simplyhealth Enhanced Health Plan
• Pension Scheme
• Give-As-You-Earn (GAYE)
• Employee Referral Program
• CloudPay NOW Paid Volunteering days
• Marriage Leave
• Bereavement Leave
• Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer.

#LI-AP1 #LI-Hybrid

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies.

Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

Glassdoor

We do things differently at CloudPay. As an end-to-end global pay solutions provider spanning payroll, payments, and pay on-demand, we can unify all your global teams and processes – giving your payroll, finance and HR teams complete visibility and control.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies.

Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

Your CloudPay journey is the combination of everything that's unique about us: our culture, our core values but most importantly, our people. Our employees are the heart of CloudPay and it's continued success