Project Manager (Implementation)

CloudPay; Andover; On-site; GBP 60,000 - 90,000; Full time

Job summary

CloudPay, a global payroll partner, seeks an experienced Project Manager to lead the successful implementation of our payroll and payments solutions for new and existing clients. This role focuses on driving project execution, managing client relationships, and ensuring timely, high‑quality delivery while coordinating cross‑functional teams across regions.

You'll establish plans, set milestones, manage risks, and report progress to stakeholders, potentially handling multiple projects

Qualifications

• Proven experience leading software implementation projects in HR/payroll/FinTech.
• Experience managing complex client-facing projects from inception to completion.
• Knowledge of Waterfall, Agile, PRINCE2 methodologies and tools.
• Strong communication, negotiation and relationship-building skills.
• Excellent organisational skills and ability to handle multiple priorities.

Responsibilities

• Manage the full project lifecycle for client implementations from initiation to closure.
• Develop comprehensive project plans with scope, objectives, timelines, resources and risk strategies.
• Act as primary client contact, fostering relationships and managing expectations.
• Lead project meetings and status updates, including kick-off and post-implementation reviews.
• Coordinate internal and external resources to meet milestones.
• Identify, track and resolve issues and risks; escalate when needed.
• Ensure adherence to implementation methodology and quality standards.
• Provide regular project status reports to clients and stakeholders.
• Conduct post-implementation reviews to capture lessons learned and drive improvement.
• Possibly manage multiple implementations concurrently.

Skills

Project management

Communication

Negotiation

Interpersonal skills

Organizational skills

Problem solving

Stakeholder management

MS Project

Asana

Jira

Education

Bachelor's degree in Business Administration or Computer Science

PMP or equivalent certification

Tools

MS Project

Asana

Jira

Microsoft Office

Job description

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

About This Job Opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What Makes This Role Exciting

CloudPay is seeking an experienced Project Manager to lead the successful implementation of our global payroll and payments solutions for new and existing clients. This role focuses on driving project execution, managing client relationships, and ensuring timely and high-quality delivery.

Main Responsibilities

• Manage the full project lifecycle for client implementations, from initiation and planning to execution, monitoring, and closure.
• Develop comprehensive project plans, including scope, objectives, deliverables, timelines, resource allocation, and risk management strategies.
• Act as the primary point of contact for clients throughout the implementation process, fostering strong relationships and managing expectations effectively.
• Facilitate and lead project meetings, including kick-off calls, status updates, and post-implementation reviews.
• Coordinate internal and external resources, including technical teams, payroll specialists, and third-party vendors, to ensure project milestones are met.
• Identify, track, and resolve project issues and risks, escalating as necessary to senior management.
• Ensure adherence to CloudPay's implementation methodology, best practices, and quality standards.
• Provide regular and accurate project status reports to clients and internal stakeholders.
• Conduct post-implementation reviews to identify lessons learned and contribute to continuous process improvement.
• Potentially manage multiple implementation projects concurrently.

Experience Needed For This Role

• Proven experience as a Project Manager, specifically within software implementation, ideally in the HR, payroll, or financial technology sectors.
• Demonstrable experience managing complex client-facing projects from inception to completion.
• Strong understanding of project management methodologies (e.g., Waterfall, Agile, PRINCE2) and tools.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Solid organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Proficiency in project management software (e.g., MS Project, Asana, Jira) and Microsoft Office Suite.
• Experience with global payroll or payments solutions is highly desirable.
• Degree in Business Administration, Computer Science, or a related field. Project Management Professional (PMP) or equivalent certification is a plus.

About You And Our Core Values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

Vacancy open in both the United Kingdom and Spain. Local package and benefits apply.

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

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