Supervisor UK

Zizzi; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Earned wages via Stream

Free meals on shift

50% off when off shift

24/7 Virtual GP

Employee Assistance Program

Discounts on travel and top brands

Job summary

Zizzi Norwich is seeking a Restaurant Supervisor or Shift Leader to join our fast‑paced team. You will oversee key sections such as the bar and food pass, lead during peak shifts, and run the restaurant during quieter periods while upholding our standards.

This hands‑on role rewards energy and clear communication, with progression routes to Assistant Manager, flexible hours, and benefits including earned wages through Stream, free meals on shift, and a 50% discount when off shift.

Qualifications

• Experience in a fast-paced hospitality or retail environment.
• Willingness to lead during peak times and motivate the team.
• Strong communication and people-skills with a lead-by-example attitude.

Responsibilities

• Run the restaurant during quieter periods, ensuring smooth and safe operations.
• Lead from the front during peak rushes with ownership of the Pass, Bar, or Floor.
• Resolve guest issues on the floor with a positive solution.
• Motivate and coach the Front of House team to deliver standout hospitality.
• Keep dish presentation and restaurant standards at high levels.
• Maintain a welcoming, clean, and safe environment for staff and guests.

Skills

Leadership

Communication

Team coaching

Guest service

Job description

Supervisor £12.92 per hour plus Tronc and benefits

Our story:

Zizzi started in 1999 with a little wine, a big oven, and the huge dream to serve Italian, our way. You'll know us for fresh pasta, bubbly pizza and good times. We don't do bland food, people or restaurants.

About your role:

When you're a Zizzi Restaurant Supervisor or Shift Leader, you're a vital part of the management team. We're looking for hands-on leaders who care about people and standards. Maybe you're an ambitious team member ready to step up? You don't have to be doing the role already. You'll look after critical sections like the bar, food pass, or hosting during our busiest peak shifts, and run the whole restaurant during quieter shifts.

What you'll do:

• Run the restaurant during quieter periods, making sure everything runs smoothly and safely.
• Lead from the front during peak rushes, with full ownership of the Pass, Bar, or Floor to keep service seamless.
• Step in to resolve any guest issues on the floor with a feel‑good solution.
• Motivate and coach the Front of House team to help them grow their skills and deliver standout, feel‑good hospitality.
• Care about picture‑perfect dish presentation, restaurant standards and the details that make a standout occasion.
• Keep our restaurants safe, clean, and welcoming for your team and guests.

What's in it for you:

• Flexible hours and the guaranteed stability of aminimum-hour contract.
• Clear routes to progress and fast‑track training to Assistant Manager.
• Access your earned wages whenever you need them with Stream.
• Free meals when you're on shift, and 50% off when you aren't.
• 24/7 Virtual GP and Employee Assistance Program.
• Discounts on travel, cinema, and top brands.

What we're looking for:

• Experience in a fast‑paced retail, hospitality, or leisure environment, ready for leadership responsibilities.
• A confident, hands‑on communicator who brings massive energy and a lead‑by‑example attitude to every shift.
• A structured thinker who can organise a floor section but thinks on their feet when things get buzzing.
• Reliable and ready to guide and support the team during our peak times, including evenings and weekends.

Why you'll fit right in:

We want you leading, as you are, from day 1. We love individuality - bold tattoos, big laugh, brave choices, bad dance moves. We're a Times Top 500 Employer because we celebrate everyone's differences. While we're sharing, we're also the only Italian restaurant in the FT's UK's Best Employers 2026 Special Report (all about working conditions, salary, potential for development and company image).