Supervisor - Sutton Coldfield (Part-Time, 20hr)

PANDORA; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company seeks a Supervisor in Birmingham to enhance customer service and drive sales. Responsibilities include supporting team development, maintaining operational standards, and ensuring a rewarding shopping experience. Ideal candidates will have strong salesmanship and leadership abilities, along with retail experience.

Qualifications

• Experience in retail or customer service.
• Strong sales and leadership skills.
• Ability to train and motivate a team.

Responsibilities

• Drive excellent customer service through selling.
• Support training and development of the sales team.
• Monitor sales performance and take necessary actions.

Skills

Customer Service

Salesmanship

Team Management

Operational Excellence

Job description

JOB DESCRIPTION

Supervisor

OVERVIEW

The Supervisor's primary responsibility is driving excellent customer service in the store through our selling ceremony (Every Moment Matters).

The Supervisor is also responsible for:

• Role modeling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people's loves.
• Supporting onboarding, induction, and ongoing selling skills development of the store sales team.
• Driving the sales floor to maximize selling opportunities and support the sales team to deliver excellent customer experience.
• Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
• Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.

THE ROLE & RESPONSIBILITIES

Commercial Strategy

• Understand and demonstrate the link between sales, service, brand, and results to deliver commercial success and support KPI performance.
• Maintain team motivation and engagement to create a positive shop floor environment for team and customers.
• Monitor sales performance throughout the day and take appropriate action to address in the moment.

Team Sales Development

• Conduct sales observations to improve KPI performance and customer experience.
• Deliver impactful feedback to drive high performance and unlock sales potential.
• Proactively induct new team members into Pandora.
• Deliver sales training and provide ongoing support.
• Communicate goals and progress with the team, providing regular feedback.

Salesmanship, Customer Experience and Brand Ambassador

• Achieve and exceed individual sales KPIs through expert execution of the customer experience model.
• Inspire the team as a Pandora product expert, leveraging deep product knowledge to personalize selling opportunities.
• Create an outstanding customer experience, leading by example and championing a customer-centric culture.

Store Operations

• Support basic store operations including VM, stock management, and health & safety.
• Hold store keys and ensure safe opening/closing procedures in the absence of the Store Manager or Assistant Store Manager.
• Manage operational shifts when necessary.

Values and Behaviours

CARE

• Support others' development, promote continuous improvement, and build trusted relationships.
• Act with integrity, foster respect, and contribute to an inclusive environment.

DELIVER

• Take responsibility to deliver results and achieve goals.
• Set clear goals, adapt to change, and generate practical solutions.

DREAM

• Commit to personal development and innovation.
• Create momentum and continuously raise standards.

DARE

• Coach the team to see new perspectives and overcome obstacles.
• Maintain positivity, seek feedback, and show confidence with humility.