Supervisor - Sutton Coldfield (Part-Time, 20hr)

Pandora; Sutton Coldfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company seeks a Supervisor to enhance customer service and drive sales in their Sutton Coldfield location. This role involves leading a team, providing training, and ensuring operational excellence. Ideal candidates will have a strong background in retail and customer engagement, with a focus on achieving sales targets and fostering a positive store environment.

Qualifications

• Experience in customer service and retail management is essential.
• Ability to support and develop sales teams effectively.
• Demonstrated success in driving sales and achieving KPIs.

Responsibilities

• Lead the store team to achieve exceptional customer experiences and sales goals.
• Provide onboarding and training for new sales team members.
• Manage store operations in the absence of senior management.

Skills

Customer service

Team leadership

Sales performance management

Job description

JOB DESCRIPTION

Supervisor

OVERVIEW

The Supervisor’s primary responsibility is for driving excellent customer service in the store

through our selling ceremony (Every Moment Matters).

The Supervisor is also responsible for:

- Role Modelling outstanding Pandora customer experience and salesmanship by being an

ambassador for the Pandora brand and giving a voice to people’s loves.

- Supporting with the onboarding, induction, and ongoing selling skills development of the

store sales team.

- Driving the sales floor to maximise selling opportunity and support the sales team to

deliver excellent customer experience.

- Maintaining operational excellence in line with Pandora standards alongside the Store

Manager and Assistant Store Manager.

- Enhanced operational accountability in the absence of the Store Manager or Assistant

Store Manager.

THE ROLE & RESPONSIBILITIES

Commercial Strategy

- Understands and demonstrates the link between sales, service, brand, and results to

deliver commercial success to support and grow an individual’s KPI performance.

- Maintains team motivation and engagement levels throughout the day to create a

positive shop floor environment for team and customers.

- Monitors sales performance throughout the day and takes appropriate action to

address in the moment.

Team Sales Development

- Conducts sales observations with the store sales team to continuously improve KPI

performance and customer experience.

- Delivers impactful feedback to store sales team to drive high performance and support

them to unlock their sales potential.

- Takes a proactive role in inducting new store sales team members into Pandora.

- Delivers sales training to the store sales team and provides ongoing support as

necessary.

- Communicates and supports store sales team in understanding goals and how to

achieve them, working with them to discuss progress and provide regular feedback.

Salesmanship, Customer Experience and Brand Ambassador

- Achieves and exceeds individual sales KPI’s through expert execution of our customer

experience model.

- Inspires the store sales team as a Pandora product expert, role models using deep

knowledge of our products and craftsmanship to leverage unique and personalised

selling opportunities.

Version 1 – March 2025

Classification: Pandora Internal

- Creates an outstanding customer experience, leading by example and championing a

customer centric culture within store, consistently role modelling our selling ceremony.

Store Operations

- Supports the store management team with basic store operations activity including VM,

stock management, and health and safety.

- Holds store keys and ensures safe and compliant opening/closing procedures in the

absence of the Store Manager or Assistant Store Manager.

- Responsible for operational shift management in the absence of the Store Manager or

Assistant Store Manager.

Values and Behaviours

CARE

- Shares knowledge to support others’ development, and encourages continuous

improvement, energising them to go above and beyond

- Builds trusted, supportive relationships, demonstrating commitment to others

- Acts with integrity, fosters a respectful environment with honest, open communication,

and actively plays a part in creating an inclusive culture in store.

- Shows genuine care, is approachable, builds trust and offers help to others

DELIVER

- Takes personal responsibility and is dedicated, focused, and driven to deliver results and

achieve team and individual goals

- Focuses on setting and achieving clear goals aligned with business strategies

- Is adaptable and handles changes in a positive manner, removing obstacles and staying

focused

- Generates solutions and creates practical plans to execute

DREAM

- Takes responsibility for personal development to improve performance

- Contributes new ideas and suggests new ways of working

- Creates momentum and removes barriers to achieve success

- Monitors results, ensures follow-through, and continuously seeks to raise standards

DARE

- Coaches the team to see new perspectives and overcome obstacles

- Maintains a positive attitude that energises others

- Seeks support and feedback and admits mistakes taking personal responsibility

- Shows confidence yet is humble in interactions with others