Supervisor - St Helens

Pandora A/S; St Helens; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company seeks a Supervisor for its St Helens store to enhance customer experience and boost sales performance. The role involves training the sales team, driving KPI achievements, and managing operational tasks, ensuring exceptional service aligns with the brand’s standards. Ideal candidates should possess strong salesmanship and experience in retail management.

Qualifications

• Experience in retail management or supervisory roles.
• Proven track record of driving sales and enhancing customer experience.
• Ability to train and develop sales teams.

Responsibilities

• Drive customer service and sales on the sales floor.
• Support onboarding and training of store sales team.
• Manage store operations in the absence of senior management.

Skills

Customer service excellence

Salesmanship

Team motivation

Job description

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OVERVIEW

20 hour position - The Supervisor’s primary responsibility is for driving excellent customer service in the store through our selling ceremony (Every Moment Matters). The Supervisor is also responsible for:

• Role Modelling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people’s loves.
• Supporting with the onboarding, induction, and ongoing selling skills development of the store sales team.
• Driving the sales floor to maximise selling opportunity and support the sales team to deliver excellent customer experience.
• Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
• Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.

THE ROLE & RESPONSIBILITIES

Commercial Strategy

• Understands and demonstrates the link between sales, service, brand, and results to deliver commercial success to support and grow an individual’s KPI performance.
• Maintains team motivation and engagement levels throughout the day to create a positive shop floor environment for team and customers.
• Monitors sales performance throughout the day and takes appropriate action to address in the moment.

Team Sales Development

• Conducts sales observations with the store sales team to continuously improve KPI performance and customer experience.
• Delivers impactful feedback to store sales team to drive high performance and support them to unlock their sales potential.
• Takes a proactive role in inducting new store sales team members into Pandora.
• Delivers sales training to the store sales team and provides ongoing support as necessary.
• Communicates and supports store sales team in understanding goals and how to achieve them, working with them to discuss progress and provide regular feedback.

Salesmanship, Customer Experience and Brand Ambassador

• Achieves and exceeds individual sales KPI’s through expert execution of our customer experience model.
• Inspires the store sales team as a Pandora product expert, role models using deep knowledge of our products and craftsmanship to leverage unique and personalised selling opportunities.

Store Operations

• Creates an outstanding customer experience, leading by example and championing a customer centric culture within store, consistently role modelling our selling ceremony.
• Supports the store management team with basic store operations activity including VM, stock management, and health and safety.
• Holds store keys and ensures safe and compliant opening/closing procedures in the absence of the Store Manager or Assistant Store Manager.
• Responsible for operational shift management in the absence of the Store Manager or Assistant Store Manager.