Supervisor / Senior Support Worker

Community Care Matters Limited; Warrington; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Care Certificate training

Employee Assistance Program

4 weeks rotas in advance

Every other weekend off

29 days holiday per year

Job summary

Community Care Matters Limited is seeking a Supervisor to lead the staff team at a designated property, ensuring day-to-day operations run smoothly and residents receive high-quality care.

You will oversee audits, maintain documentation, and support families while coordinating visits, activities and holidays. The role includes supervising staff, participating in on-call rotas, and contributing to care plan reviews and inspections.

Qualifications

• Experience supervising a staff team in a care setting.
• Ability to complete audits and feed back to management.
• Strong communication with families and representatives.

Responsibilities

• Oversee day-to-day operations and staff at assigned property.
• Complete regular audits and feed back issues to management.
• Complete resident paperwork (welfare, DoLS) as required.
• Be the point of contact for families, coordinate visits and activities.
• Support and guide support workers and key workers.
• Ensure regular staff supervision and cover for other properties as needed.
• Record and escalate care plan reviews and staff meetings.
• Assist with recruitment and participate in interviews.
• Support the service to meet CQC requirements and assist with inspections.
• Participate in on-call rota and ensure adequate cover.
• Carry out personal care and support daily living activities.

Skills

Staff supervision

Care coordination

On-call duties

Interviewing

Job description

• You will oversee day-to-day operations and the staff team at your assigned property, and support other services as required, including as part of the on-call rota.
• You will complete regular audits in line with company procedures, identify issues or gaps, and feed back to the staff team and management as appropriate.
• You will complete relevant resident paperwork and applications (for example welfare, health and DoLS-related documentation) as required.
• You will act as a key point of contact for families and representatives: respond to enquiries professionally and promptly, keep them appropriately informed and involved, pass concerns to management, and help coordinate visits, activities and holidays.
• You will support and guide support workers and key workers in carrying out their roles.
• You will ensure staff receive regular supervision in line with company policy. You may occasionally cover supervisions at other properties. More complex or sensitive issues will be handled by the management team.
• You will complete and record return-to-work meetings, welfare meetings and other required staff meetings, keeping accurate records and escalating any concerns to the management team.
• You will support staff competency processes, including medication administration sign-off, in line with company procedures.
• You will monitor and oversee service user finances, receipts, house/bills funds and bill payments as required, liaising with financial appointees where appropriate.
• You will promote and review community access and person-centred activity, and plan and allocate support where this is not happening as it should.
• Before taking leave, you will put suitable cover arrangements in place for the property (including activities, appointments and staffing) and brief the relevant supervisor and management team.
• You will contribute to regular care plan reviews with the management team and staff.
• You will assist with recruitment processes, including interviews, as required.
• You will support the service to meet current CQC requirements and assist with inspections as needed.
• You will participate in the on-call rota. Cover will normally be aligned with working days where possible, with management backup always available.
• You may be required to undertake other reasonable duties in line with the supervisor role to support the management team and the wider service. The role may evolve over time to meet the needs of the business.
• Carry out support worker duties including providing personal care, promoting independence and participating in activities of daily living.

About The Role

As a Supervisor for Community Care Matters, you will provide person-centred care and support to individuals with learning disabilities, autism, epilepsy and complex health needs. You will both deliver hands-on support and oversee the staff team and day-to-day running of your assigned property. Your role is to lead a team that supports service users with all aspects of daily living, promoting independence and ensuring their safety and well-being. You will work as part of the wider team so that people receive high-quality care and can live happy, healthy and fulfilling lives.

• Regulated activity

  You are legally required to inform candidates that this role involves regulated activity before they apply. It is a criminal offence under the Safeguarding Vulnerable Groups Act 2006 for a barred person to apply for, or offer to do, regulated activity.

• Paid specialist and mandatory training, including support to complete your Care Certificate.
• Employee Assistance Program which includes counselling, financial advice and wellness app.
• 4 weeks rotas in advance
• Every other weekend off
• Supportive team environment with opportunities for professional development.
• 29 days holiday per year (including your birthday off)
• Access to Employee Assistance Programme.

About us

Please find more information on our website www.communitycarematters.co.uk