Supervisor

JD GROUP; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Bike Discount scheme

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships

Job summary

JD Group is seeking a Supervisor to enhance the JD experience by managing the shop floor efficiently. You'll lead a team by example, ensuring high customer service and operational standards. This dynamic role involves supporting daily operations and guiding colleagues to success.

Embrace your passion for retail in a fast-paced environment where your leadership will contribute to store performance. Join us at JD Group, a leading global retailer, and help shape a vibrant community.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues.
• Excellent attention to detail with the ability to uphold high standards.

Responsibilities

• Deliver excellent JD service by supporting customers and resolving queries.
• Support sales performance by monitoring service levels and assisting with product placement.
• Maintain strong visual and operational standards by keeping the shop floor aligned with brand expectations.
• Assist with daily operational duties including opening and closing procedures.

Skills

Supervisory experience

Communication skills

Attention to detail

Passion for retail

Job description

This is JD. Born in 1981. Built for Now.

At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.

We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.

This is your moment.

This is JD.

Are you in?

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At JD Sports, we don’t just keep up with the game — we elevate it. As a Supervisor, you’ll play a vital role in delivering the JD experience, supporting the smooth operation of the shop floor and ensuring every customer leaves feeling valued.

You’ll lead by example, supporting daily operations, guiding colleagues during each shift, and helping maintain strong service and presentation standards. With energy, organisation, and a passion for great customer service, you’ll help keep the store looking sharp, running efficiently, and aligned with the high standards JD is known for.

If you’re ready to take the next step in your retail career, support the running of the shop floor, and inspire your team in a fast‑paced environment, this is your opportunity to make an impact and grow into future leadership.

Role Overview

As a Supervisor at JD Sports, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Desirable Attributes

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem‑solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.

As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

About JD Group

Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni‑channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.

Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility.

Our vision is to become the world’s most trusted and dynamic omni‑channel retailer in the sports and outdoor industry. We welcome individuals from all backgrounds to join us in shaping this future. If you’re passionate about contributing to an inclusive, people‑first, and customer‑centric organisation and are motivated by continuous growth and operational excellence, we’d love to hear from you.