Supervisor - Manchester Arndale (40 hours)

Rituals; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Rituals is seeking a Supervisor for its Manchester store. As a Rituals Expert, you'll lead a team, mentor Rituals Advisors, and ensure optimal customer experiences in a luxury retail environment. This role requires a strong background in retail or hospitality, along with a proactive, customer-service-driven mindset.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• High energy and strong communication skills.
• Ability to connect with customers and mentor team members.

Responsibilities

• Lead sales advisor and mentor to Rituals Advisors.
• Ensure optimal customer experience while reaching store goals.
• Collaborate with Store Manager and Assistant Store Manager.

Skills

Customer-service mentality

Decision making

Problem-solving skills

Ability to mentor

Strong motivation to reach performance targets

Job description

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Supervisor - Manchester Arndale (40 hours), Manchester

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Client:

Rituals

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2828b3c6c0b2

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

• High on energy, low on ego and with a little bit of humour!
• You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!
• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.