Supervisor - M&S Simply Food M&S Simply Food · Reading

Moto; Reading; On-site; GBP 28,000; Full time

Job summary

Moto is seeking a Supervisor to lead teams at their Reading location, enhancing the customer experience and driving profits. This role offers an annual salary of £27,700 with potential bonuses, plus benefits including discounts and development opportunities. Ideal candidates will have prior leadership experience and a passion for customer service.

Benefits

Annual bonus up to £3,445pa

Up to 60% colleague discount for family and friends

Enhanced benefits including pension and sick pay

Funded qualifications leading to management roles

Qualifications

• Previous experience of leading or supervising a team is highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Taking ownership of customer feedback, responding appropriately in a timely manner.

Skills

Communication

Leadership

Customer Service

Job description

Supervisor

£27,700 per annum -40 hours per week

Address: Reading Services, M4 eastbound, Burghfield, Reading RG30 3UQ

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food’s handy range of high-quality food and exceptional service as we transform the UK’s rest stop experience

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Where our customer’s journey pauses, yours just begins.

Apply today!

*Please note internally this role is called Team Leader.

INDTL

Want to know what it's like to work for us? Find out from our colleague Terri