Supervisor M.F - Hampstead

The Good Goods; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Bompard in Hampstead, London, is seeking a full-time Supervisor to lead a premium client experience. This role focuses on coaching a team, maintaining high service standards, and delivering exceptional cashmere products.

The position requires strong leadership, a passion for luxury fashion, and a proactive, organized approach to sales and stock management. Immediate start available.

Qualifications

• Previous experience in retail supervision, preferably in premium or luxury fashion.
• Strong leadership and interpersonal skills.
• Passion for client service and high-quality products such as cashmere.
• Proactive, organized, and results-driven.

Responsibilities

• Lead by example in delivering a premium, personalised client experience from welcome to farewell.
• Coach and motivate the team to achieve outstanding service standards.
• Handle complex client situations and build lasting loyalty.
• Monitor sales performance and provide regular feedback.
• Maintain expert product knowledge and train the team in selling techniques.
• Uphold merchandising and visual standards across the boutique.
• Oversee deliveries, stock checks, and regular stock counts.
• Assist with scheduling and daily team organisation and ensure smooth opening/closing procedures.

Skills

Leadership

Client service

Sales coaching

Team management

Visual merchandising

Stock control

Job description

Since 1985, Bompard has cultivated cashmere excellence through its core values: heritage, sustainability, and a commitment to quality. Each creation is part of a unique legacy of craftsmanship, driven by a historic mastery of knitwear and a rare sensitivity to the material.

Icons of the contemporary wardrobe, Bompard pieces embody a timeless and confident French elegance. The House offers collections that resonate with the spirit of the times composed of refined, versatile essentials made from exceptional materials.

With a strong focus on international growth and digital development, Bompard is reinforcing its position as a leading name in responsible luxury, blending artisanal tradition with sustainable modernity.

Bompard is looking for a full-time Supervisor(40 hours/week) for our Hampstead store.

The position is available immediately.

Main Responsibilities:

Client Experience & Sales Leadership

• Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door
• Support, coach and motivate the team to achieve outstanding service standards
• Handle complex client situations and build lasting loyalty
• Monitor individual and team sales performance, providing regular feedback

Product Knowledge & Brand Representation

• Maintain expert knowledge of the full product range (quality, care, past collections, styling)
• Train the team in product knowledge and selling techniques
• Embody the brand's image, values and standards at all times

Boutique Organisation & Visual Standards

• Keep the boutique immaculate (sales floor, stockroom and shared areas)
• Uphold merchandising standards and support visual updates

Stock Management

• Oversee deliveries and product checks
• Monitor stock levels, help prevent stock loss and follow up on special orders
• Help coordinate regular stock counts

Operations & Team Management

• Assist with scheduling and daily team organisation
• Support opening and closing procedures in line with company and security policies
• Foster a positive, collaborative and high-performing team spirit

Sales Performance

• Own daily, weekly and monthly sales targets
• Analyse performance indicators and implement action plans to meet and exceed KPIs

• Previous experience in retail supervision, preferably in premium or luxury fashion
• Strong leadership and interpersonal skills
• Passion for client service and high-quality products such as cashmere
• Proactive, organized, and results-driven