Supervisor M.F - Hampstead

ERIC BOMPARD; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Bompard is seeking a full-time Supervisor (40 hours/week) for our Hampstead store in London. The role focuses on delivering a premium client experience, coaching the team, and meeting KPIs with an immediate start.

You will maintain product knowledge, uphold brand standards, manage stock and support daily operations to ensure flawless service and store presentation.

Qualifications

• Experience in retail supervision, preferably in premium or luxury fashion.
• Strong leadership and interpersonal skills.
• Passion for client service and high-quality products such as cashmere.
• Proactive, organized, and results-driven.

Responsibilities

• Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door.
• Support, coach and motivate the team to achieve outstanding service standards.
• Handle complex client situations and build lasting loyalty.
• Monitor individual and team sales performance, providing regular feedback.

Skills

Retail leadership

Client service

Team motivation

Sales tracking

Tools

POS system

Job description

Since 1985, Bompard has cultivated cashmere excellence through its core values: heritage, sustainability, and a commitment to quality. Each creation is part of a unique legacy of craftsmanship, driven by a historic mastery of knitwear and a rare sensitivity to the material.

Icons of the contemporary wardrobe, Bompard pieces embody a timeless and confident French elegance. The House offers collections that resonate with the spirit of the times composed of refined, versatile essentials made from exceptional materials.

With a strong focus on international growth and digital development, Bompard is reinforcing its position as a leading name in responsible luxury, blending artisanal tradition with sustainable modernity.

Job Description

Bompardis looking for a full‑time Supervisor(40 hours/week) for our Hampstead store.

The position is available immediately.

Main Responsibilities:

• Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door
• Support, coach and motivate the team to achieve outstanding service standards
• Handle complex client situations and build lasting loyalty
• Monitor individual and team sales performance, providing regular feedback

Product Knowledge & Brand Representation

• Maintain expert knowledge of the full product range (quality, care, past collections, styling)
• Train the team in product knowledge and selling techniques
• Embody the brand's image, values and standards at all times
• Keep the boutique immaculate (sales floor, stockroom and shared areas)
• Uphold merchandising standards and support visual updates

Stock Management

• Oversee deliveries and product checks
• Monitor stock levels, help prevent stock loss and follow up on special orders
• Help coordinate regular stock counts

Operations & Team Management

• Assist with scheduling and daily team organisation
• Support opening and closing procedures in line with company and security policies
• Foster a positive, collaborative and high-performing team spirit
• Own daily, weekly and monthly sales targets
• Analyse performance indicators and implement action plans to meet and exceed KPIs

Qualifications

• Previous experience in retail supervision, preferably in premium or luxury fashion
• Strong leadership and interpersonal skills
• Passion for client service and high-quality products such as cashmere
• Proactive, organized, and results-driven

Additional Information

By joining Bompard, you become part of a French company renowned for its quality and unique cashmere expertise.

We look forward to meeting you and sharing this adventure with you in London !